Melco Resorts & Entertainment in Cyprus

Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.

Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos, and Limassol.

POSITION SUMMARY:

The Dispatchers / Reservations plays an important role in assisting the business units, maintaining and running a smooth operation. Receiving bookings via emails or phone and proceed with reservations and assigning the transfers to the available drivers.

PRIMARY RESPONSIBILITIES:

• Reports to Supervisor
• Checks and monitors the GPS
• Creates Reservations for each transfer request to the Transportation system
• Checks in a daily manner Hotel bookings and update Transportation System
• Studies daily trip summary and assigns appropriate vehicle and buggy units to successfully serve all transport service requests.
• Ensures that manning (vehicle and buggy drivers) and vehicle units and buggy units with complete amenities will be sufficient based on the plotted trips and possible additional/ immediate trip requests.
• Assigns driver for each new booking
• Monitors and ensures that vehicle and buggy units will be dispatched on time based on the schedule
  

KEY PERFORMANCE INDICATORS:

• Fleet Utilization
• On-time dispatching
• GPS Tracking
• Good time management
• Attention to the details
• Able to Work Under Pressure
• Good Organization skills

QUALIFICATIONS:

Education & Experience

• Minimum 2 work experience as Dispatcher in a Hotel Industry or Vehicle Leasing providers
• Primary school graduate

Skills:

• Able to work under pressure
• Able to communicate in Greek and English
• Pleasant personality
• Good knowledge of Microsoft office
• Familiar with computers
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis

PERSONAL COMPETENCIES:

• Displays a high commitment to delivering results
• Customer Service
• Well Groomed and presentable
• Able to follow rules and procedures of the Department and Company
• Achieves agreed objectives and accepts accountability for results
• Displays the highest level of integrity
• Ability to maintain discretion
• Self-motivated
• Approachable

To apply please click here: Dispatcher/ Reservations Transportation