Turkish Speaking Customer Support and Call Center Agent / Home Office
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#IN56505 Τύπος: Πλήρης Απασχόληση / Εξ αποστάσεως
We are looking for highly motivated 1+ years of experienced Customer Support and Call Center Agents who speak Advanced Level of Turkish and English to join our remote team.
Who are we?
Although we began our journey as a digital agency, we evolved within years to become an international company which currently has offices in 3 different countries with operations in Digital Marketing, Customer Service, Finance, and Software industries with the number of 100+ employees. We are constantly looking for high performing individuals to join our team.
What will be my responsibilities?
Helping both Turkish and English-speaking customers via chat and e-mail
Working together with your team to reach the best customer satisfaction
Managing customer accounts
Assisting customers about account management, billing issues, content, basic website, and application navigation
Providing account and application support to customers, specifically with regards to website functionality and troubleshooting
Giving accurate and real-time responses to customer inquiries
Following company policies and practices regarding customer relations
What makes me qualified for this position?
Bachelor's or Master's Degree in Social Sciences/Business Administration or related fields, preferably from reputable universities,
1+ year of experience in Customer Service, this can be face to face, online or via phone calls
Being able to work in shifts, including nights and weekends
Excellent in written communication both in Turkish and English
Having a passion for high-level customer satisfaction
Ability to listen and come up with solutions to customers’ problems
Self-confidence and maturity
Multi-tasking and time management skills
Strong Microsoft Office knowledge
Daily, weekly, monthly reporting skills
What are the other points?
Full Time Remote Position / Home Office
Opportunity to work from anywhere
Being part of an international team
Limitless opportunities to advance in your career
Must have own computer and Internet access
If you are interested in, please send your resume to contact@interkonnekt.com