CareerFinders, on behalf of our client, an expanding International Group of Companies that offers clients a wide range of Logistical & Distribution services, including Ocean & Air Freight, Road Transportation & Warehousing, we are seeking to recruit an Operations Officer to join their growing Sea Freight department, based in Limassol. As an Operations Officer, you will report to the Operations Manager and provide exceptional customer service to achieve the company’s plans and objectives. You will be responsible for a variety of tasks, including the proper implementation of the company’s policies and procedures, as well as providing general operations support. An academic background relating Business Administration is desirable as well as previous experience in a relevant role. Knowledge of freight forwarding concepts and port authority procedures and regulations are a must.

Key Duties/Responsibilities:

• Ensure proper implementation of the company’s policies and procedures.
• Continuously focus on the corporate goals, results of “100% customer satisfaction’.
• Monitor Progress versus Plan.
• Conduct bi-weekly and monthly meetings with the General Manager.
• Follow up with the operations and sales team to ensure client satisfaction.
• Maintain good business relations by ensuring having relations with key accounts.
• Provide direct support to the team in urgent problems that might occur.
• Monitor Key accounts.
• Handle operation claims in coordination with the General Manager.
• Ensure timely closing of jobs and reporting to the accounting department.
• Build a good relationship with Carriers (air and sea) in coordination with the Department Managers.
• Monitor rules, regulations, and procedures.
• Internal contact with the Sales Team, Freight forwarding team, Accounting Team, Top management.
• External contact with clients, as well as legal and sea-port authorities.
• Carry out additional tasks that the job holder will be trained and coached on, when and if changes occur regarding technology, business lines and regulations.

Key Skills/Experience:

• Bachelor Degree in Business Administration with an emphasis on Transportation and Logistics will be considered highly desirable.
• Approximately 3+ years of experience in the Freight Forwarding field.
• Ability to work within flexible working hours.
• Knowledge of freight forwarding concepts.
• Knowledge of all port authority procedures and regulations.
• Excellent command of the English language both verbal and written.
• Ability to work well independently as well as part of a team.
• Excellent organisational and time management skills.
• High attention to detail.
• Excellent client service skills.

To apply for these vacancies, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR6780. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.