ABOUT THE JOB

We are seeking a passionate Back Office & Customer Support Officer to handle the day-to-day duties in the Back Office Department. The working hours will be shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30. If you want to work within a team of dynamic technically minded people, good career progression, we look forward to receiving your CV for this role.

MAIN DUTIES & RESPONSIBILITIES

• Processing client deposits and withdrawals as per Company’s policy
• Ensure that deposits, withdrawals and transactions pending are organized in order of priority, most often by time received, and processed in a timely manner
• KYC checks
• Swift copies and CC Refunds
• Inform clients by email when additional information/documentation is required for processing a pending transaction
• Respond to client emails, provide live chat support and handle client requests with efficiency
• Identify potentially unusual, suspicious or fraudulent transactions and refer these to the Compliance department
• Organize document translations in English when necessary
• General administrative duties

CANDIDATE PROFILE

• Excellent Customer Service Skills
• Attention to detail & high level of accuracy
• Good verbal and communication skills
• Available to be working with shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30)
• Available to be working on Public Holidays (on rotation)
• Familiarity with the Portuguese language will be considered an advantage
• Familiarity with payment methods will be considered an advantage
• Familiarity with the Financial markets will be considered an advantage
• Experience with KYC and AML procedures will be considered an advantage

WHAT WE OFFER

• Competitive Remuneration Package
• Medical Insurance
• Opportunities for growth and development
• Brand new office in the heart of Limassol
• Professional team and friendly environment
• Free daily snacks & beverages on site

HOW TO APPLY

If you’re interested in this vacancy, please apply directly to the link below:

https://geomatrixholdings.bamboohr.com/careers/48

Please note that due to the high volume of applications received, only successful candidates will be contacted.