The Trading Pit is a multi-asset prop trading firm that sets the new standard in trading and investing. We give capital to talented traders in over +200 countries to succeed and achieve financial independence.

We are currently looking to hire a Clients Operation Specialist, emphasizing the onboarding of the PSPs, Clients’ and partners’ payments.

Main Duties and Responsibilities

Payments Operations

• Overseeing the entire payment process, including online transactions, card payments, direct debits, bank transfers, and other payment methods. Ensuring that payments are processed accurately and efficiently.

• Collaborating with payment gateway providers and managing the integration and maintenance of payment gateways into the company's systems.

• Identifying opportunities to improve payment processing efficiency, reduce transaction costs, and enhance the overall payment experience for customers.

• Ensuring the security of payment data and implementing measures to protect sensitive financial information from unauthorized access or breaches

• Solving issues with payment providers that may be identified.

Account Onboarding and Maintenance:

• Facilitate the onboarding process for new clients, ensuring all necessary documentation and legal requirements are met.

• Maintain accurate client records and documentation, including client agreements and KYC (Know Your Customer) information.

• Conduct periodic reviews of client accounts to ensure compliance with company policies.

• Update client account information, such as contact details, authorized signatories, or account preferences.

Transaction Processing and Execution:

• Process client transactions accurately and efficiently

• Monitor transaction settlements and resolve any discrepancies or issues that may arise.

• Execute client instructions in accordance with established policies and procedures.

• Coordinate with relevant internal departments to ensure smooth transaction processing and timely resolution of any operational issues.

Cross-functional Collaboration:

• Collaborate with internal teams to deliver exceptional client service, including coordinating with sales, legal, and other operations teams.

• Collaborate with the Finance team to support various operational functions, including settlements, reconciliations, and account maintenance.

• Collaborate with sales and business development teams to support client acquisition and retention efforts.

• Liaise with internal departments, such as customer support, risk management, and legal, to address client-specific needs or resolve complex issues.

• Participate in internal meetings and provide feedback or suggestions to enhance client experience and operational efficiency.

• Assist in resolving any operational or procedural issues related to client accounts.

Required Skills and Experience:

• Knowledge of Financial Products and Services: knowledge of various financial instruments, trading platforms, and transaction types is beneficial.

• Communication: strong communication, interpersonal, and relationship-building skills are a must. The ability to understand and address client issues, and provide prompt and accurate responses, is

• Financial Industry Regulations and Compliance: knowledge of KYC (Know Your Customer), AML (Anti-Money Laundering), and other regulatory frameworks. Adherence to internal policies, procedures, and ethical standards is essential.

• Operational Proficiency: Strong operational skills are necessary to handle various client transactions, account maintenance, and documentation processes. This includes account onboarding, transaction processing, settlements, reconciliations, and record-keeping proficiency. Attention to detail, accuracy, and working with multiple systems and platforms are important.

• Problem Solving and Analytical Abilities: The role requires analyzing and resolving complex issues related to client accounts, transactions, and operational processes. Strong problem-solving skills, critical thinking abilities, and a proactive approach to identifying and resolving issues are essential. The capacity to analyze data, generate reports, and provide client insights is beneficial.

• Teamwork and Collaboration: The ability to work effectively within a team and collaborate with cross-functional departments is crucial. This includes effective communication, cooperation, and the willingness to share knowledge and support colleagues. Collaboration with sales, compliance, operations, and other teams is necessary to ensure seamless client service and operational efficiency.

• Organizational and Time Management Skills: Strong organizational skills are important to handle multiple client accounts, prioritize tasks, and meet deadlines. Managing time effectively, handling competing priorities, and working under pressure is crucial.

• Technology Proficiency: Proficiency in relevant software applications, trading platforms, and financial systems is necessary. This includes proficiency in MS Office (Word, Excel, PowerPoint), customer relationship management (CRM) software, and other industry-specific tools.

• Education and Experience: A bachelor's degree in finance, business, economics, or a related field is typically required. Prior experience in back office, client operations, client services, or a related role within the financial services industry is highly beneficial.

• Excellent Microsoft Office skills – especially Excel Office

Working with us, you should expect the following:

• Attractive Compensation package based on qualifications and experience

• Provident Fund

• Medical Insurance Cover

• An excellent opportunity to grow within the company

• An excellent opportunity for a successful career in a global, fast-growing company

• Learn and gain hands-on experience with modern technologies

• Modern and professional work environment

• Continuing Education and Professional Development

• Team Activities for all the Company

• Friendly atmosphere

• Casual dress-code

• Pet-Friendly Workplace

• Regular team events and outings

• Flexible time off plus six sick days off

• Personal workspace fund

• Relocation Assistance

Application:

All interested applicants should apply here:

https://www.thetradingpit.com/careers