CareerFinders, on behalf of our client, a very well-established and expanding company operating in the Online Gaming Sector, we are seeking to recruit a suitably qualified candidate for the position of VIP Account Manager to be based in Limassol. The successful applicant will be responsible for providing superior client service to key, VIP clients on an ongoing basis. You will possess previous experience within Sales, Business Development and/or Relationship Management and will hold fluency in either English, Portuguese, Swedish, French and/or Finnish. Rotational shift-patterns are required for this role, although no night shifts are required.

Key Duties/Responsibilities:

• Serve as a trusted account manager to our existing VIP Customers.
• Taking care by any means of VIP Customers queries in a timely and accurate manner.
• Monitoring the performance of clients and proactively target clients to increase performance.
• Performing outbound sales calling to targeted groups of clients within their portfolio.
• Monitoring day-to-day activity of clients and contact them when needed to ensure they have a positive customer experience.

Key Skills/Experience:

• At least 1-3 years of experience in sales while providing a top-quality customer service to clients.
• Experience within the online gaming industry will be considered an advantage.
• Fluency in one of the following languages: English, Portuguese, Swedish, French and/or Finnish.
• Excellent writing skills.
• Ability to multi-task, self-manage their workload and work under pressure.
• Trustworthiness dealing with high valued players.
• Proven telemarketing experience.
• Service and Marketing minded.
• Strives to meet targets and deadlines.
• Ability to work rotational shift patterns (4 days on, 2 days off) is essential. No night shifts are required.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR4112. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.