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MELCO Resorts and Entertainment - Master Sommelier- Limassol

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Τύπος: Πλήρης Απασχόληση

Melco Resorts & Entertainment in Cyprus

Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities. City of Dreams Mediterranean is set to boost tourism in Cyprus, attracting an additional 300,000 tourists annually and contributing significantly to alleviate seasonality. During the construction phase, City of Dreams Mediterranean is expected to create an estimated 4,000 local job opportunities, and approximately 2,500 permanent jobs once open.

Melco also operates Cyprus Casinos in Nicosia, Ayia Napa, Paphos, Larnaca and Limassol.

POSITION SUMMARY:

The Master Sommelier assists the Senior manager, Food and beverage and the Restaurant Managers of the outlets and business units with maintaining a high level of guest service and relations by delivering and supervising the prompt, efficient and courteous service of food and beverage. The Master Sommelier will be responsible of preparing all the wine lists of all outlets. Moreover, the Master Sommelier must ensure that all Sommeliers in all outlets follow the highest standards in Food & Beverage Service.

PRIMARY RESPONSIBILITIES:

  • Understands all the Outlets and Business Units concepts and service standards, the product knowledge, and the management policy orientation.
  • Ensures that all Sommeliers and Restaurant Assistant Managers are providing personalized service to the guest.
  • Monitors stock levels and rate of depletion of all outlets and provides guidance to the Restaurant Managers.
  • Co-ordinates financial progress and has an active role in the outlets and business units’ sales and revenue
  • Leads the selection of products and in the design of Wine and beverage menus.
  • Actively seeks feedback and liaises with Guests.
  • Monitors the performance of all Sommeliers in the F&B Outlets and business units and provides them with coaching and mentoring if needed.
  • Handles guest complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
  • Assists with monthly training for all staff related to beverages, to be able to carry out the functions of their jobs and supervises their progress while openly shares knowledge.
  • Communicates and coordinates with other Departments to ensure guests needs are exceeded
  • Ensures readiness of the all Outlets by performing regular checks on working stations, equipment, and items.
  • Assists with administrative tasks relevant to F&B operations
  • Coaches and mentors’ colleagues to overcome difficulty in meeting customer service standards
  • Holds a thorough knowledge of the casino and hotel layout to ensure that guest queries can be answered or referred promptly
  • Attends training sessions and meetings when required
  • Adheres to and ensures that all Outlet employees follow the Company policies and procedures

KEY PERFORMANCE INDICATORS:

  • Excellent knowledge of products and services.
  • Continuous progress of Technical skills.
  • Accurate inventory control
  • Positive Customer feedback

QUALIFICATIONS:


Experience

  • Minimum of 5 years working experience as a Master Sommelier or Sommelier in a Five-star hotel with exposure to high volume beverage sales

Education

  • Internationally recognized professional qualifications on wines
  • Qualifications related to the Hospitality Industry are preferred
  • University degree in Hospitality Management or another relevant field is preferred.

Skills

  • Profound knowledge of food and beverage products including high-end wines and cooking techniques.
  • Excellent interpersonal and customer service skills
  • Strong negotiation and conflict resolution skills
  • Possesses strong organizational and time management skills
  • Excellent command of English, Greek and other languages highly regarded.

PERSONAL COMPETENCIES:

  • Achieves agreed objectives and accepts accountability for results
  • Displays a high commitment to delivering results
  • Communicates effectively
  • Displays the highest level of integrity
  • Ability to maintain discretion
  • Self-motivated
  • Approachable

To apply please click here: Master Sommelier

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