Call Center Technical Support

Available Locations: Work from Home

Primetel is one of Cyprus’ leading telecommunication providers offering telephone, internet, TV channels and mobile services. In Primetel, we strongly believe that our positioning in the market, our technology, our reputation and strength have all been achieved through our talented, dynamic and enthusiastic professionals. We are always looking for new colleagues to join our company and help our business to reach new levels of excellence.

If you are passionate about Customer Care, then we are looking forward to meet you and have you join our Call Centre team.

What your daily routine will look like:

• Provides customer support and acts as an interface between the customers and the company by attending to their queries and complaints
• Troubleshoots and solves customers’ technical related issues
• Promotes company’s products and services
• Handles information and billing inquiries

What profile the ideal candidate should have:

• Educated to a degree level - Undergraduate degree in Computer Science or other technical area is preferable
• Experience in a service environment
• Excellent communication skills
• Strong interpersonal skills
• Knowledge of computer and internet applications
• Ability to work in a complex and high demanding environment
• Excellent command of the spoken/written Greek & English language
• Availability to work in shifts, weekends and public holidays (5 shifts/week)

Remote work is necessary until further notice. All you need is:

• Access to the Internet
• A dedicated working station with no interruptions

What we provide for your remote work:

• Laptop
• Online training and support using various cloud-based peer-to-peer software platforms
• Online continuous learning education through e-Learning courses

What we offer:

• Free home Internet and Mobile services
• Provident Fund
• Medical Fund
• Paid Annual & Sick leave
• A day off on your Birthday
• Sustained training and development
• A friendly professional team to support you

If you are interested in this opportunity, please visit the following link and fill-in the online job application:Call Center Technical Support (primetel.com.cy)

All applications will be treated in strictest of confidence. Due to the high volume of applications, only successful applicants will be contacted. Your CV will be maintained in our files for the next six months, and your qualifications will be considered for future openings.