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IT Support Officer (6825)

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#CR57160
Τύπος: Πλήρης Απασχόληση

CareerFinders, on behalf of our client, a well-established and expanding Ship Management company with offices in Limassol, we are seeking to recruit an IT Support Officer to join their growing team. The successful applicant will provide 1st & 2nd line support to vessels, crew, clients and multisite offices, resolving tickets based on the defined priority level and within the specified timeframe. You will ideally be educated to degree level in Computer Science, Information Technology or a related field and will possess approximately 2+ years’ of proven experience in a similar role, with knowledge of Windows 10, Active Directory (DHCP, DNS, user accounts), antivirus systems, MS Office 365/Outlook, OneDrive and Teams. Excellent verbal and written communication skills in English are essential.

Key Duties/Responsibilities:

  • Provide 1st and 2nd line support to vessels, crew, clients and multisite offices.
  • Resolve tickets based on the defined priority level and within the specified timeframe.
  • Perform remote troubleshooting through diagnostic techniques.
  • Determine the best solutions based on the issue and details provided.
  • Direct unresolved issues to the next level of support.
  • Record events and works performed to resolve issues within the system.
  • Identify and suggest improvements to procedures.
  • Manage and maintain the IT Asset Register with accurate inventory and record all hardware and software purchased and allocated.
  • Ensure IT familiarization is conducted with new employees.
  • Install, configure and troubleshoot new and existing hardware, operating systems and software applications on laptops, printers, mobiles, tablets, NAS and CCTV.
  • Perform user account setup on workstations and mobile devices.
  • Sustain network integrity, server deployment and security.
  • Evaluate risk and develop network recovery and backup processes.
  • Educate colleagues about security software and best practices for information security.
  • Ensure activities are within the limits of applicable laws, codes and regulations.
  • Protect systems by defining access privileges, control structures, and resources.
  • Maximize performance by troubleshooting problems and outages and scheduling upgrades.
  • Monitor areas of responsibility and communicate any potential issues.
  • Any other reasonable duties as defined by the role and Management.

Key Skills/Experience:

  • Degree in Computer Science, Information Technology, Engineering or a related field.
  • Approximately 2+ years’ experience in a similar role is a must.
  • Knowledge of Windows 10, Active Directory (DHCP, DNS, user accounts), Antivirus systems, MS Office 365/Outlook, OneDrive and Teams.
  • Ability to repair computers/laptops, replacing or cloning disks will be considered an advantage.
  • Experience with computer networks, network administration and installation.
  • Ability to handle confidential information sensitively and tactfully.
  • Excellent communication skills, time management skills – able to plan, prioritize and organize.
  • Very good English, both written and oral.
  • Clean criminal record.
  • Flexible in work times (will be required to work and possibly travel outside of normal office hours and overseas as operational requirements demand).

Key Benefits:

  • Competitive annual salary.
  • Private medical insurance upon commencement.
  • Provident fund inclusion after completion of 6 months.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6825. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.

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