Our client, an internet based translation experts' firm, is looking for a Key Account Coordinator to join their team in their Limassol Office.

OVERVIEW
The Key Account Coordinator identifies sales leads, pitches services to new clients and maintains a good working relationship with new and existing clients of the company.

REPORTS TO
The Key Account Coordinator reports to the Key Account Team Lead.

RESPONSIBILITIES AND DUTIES
Work directly with the client, to ensure communication is established, client brief is setup and all needed information has been received, to ensure best possible result in the projects.
Negotiating the Project’s details with the Customer (language combinations, file types, special instructions, terms, delivery deadline)
Finalize and deliver the Project following up with the Customer’s instructions and guidelines
Update the Customer’s profile regarding the payment method in the database
Work closely with Project Managers to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
Research and develop sound understanding of all market industries relevant to the company, including industry leaders, current events, and any other pertinent data
Perform other special projects or duties as assigned
Work closely with the Senior Business Development Manager/Director to generate leads of the potential clients and to ensure all the needed information has been received from the potential/new client

QUALIFICATIONS

Bachelor’s Degree in Business Administration, Marketing, Finance or similar fields-a must

Bachelor's Degree (localization, linguistics, or with equivalent experience)-an advantage

EXPERIENCE

Proven 3 years working experience as a Key Account Manager, Customer Support Manager or a relevant role in LSP companies

Exceptional English verbal and written communication skills-a must

Tech-savvy with excellent knowledge of MS Office tools, CRM Software-a must

Must demonstrate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)-a must

Time management and planning skills-An advantage

Knowledge of CAT tools (MemoQ, Trados, SDL, WordBee, WordFast, XTM)-An advantage

PERSONAL CHARACTERISTICS - Mandatory

• Excellent business communication skills

• Strong problem-solving and analytical skills

• Detail orientation with the ability to multitask

• Independence in carrying out assigned tasks

Please click the link below to submit your application or send your CV to cv@d-way.com mentioning the job title at the email's subject and we will get back to you.

All applications are maintained in strict confidence.