CareerFinders, on behalf of our client, a regulated Investment Firm with offices across Cyprus, we are seeking to recruit an Arabic-Speaking Complaints Officer to join their growing team based in Nicosia. The successful applicant will primarily be responsible for receiving, reviewing, recording and processing complaints from clients. You will need to possess excellent client service skills and any previous experience working in the Forex industry will be considered a significant advantage. Fluency in both verbal and written Arabic and English is essential for this position.

Key Duties/Responsibilities:

• Receive, review and record the complaints from Clients as per the Complaints Policy.
• Register the complaints and its status in the Complaints Registers of each regulated entity within the Group.
• Communication with clients regarding the complaints.
• Analyze the nature of the complaints.
• Communicate with other involved departments regarding the complaints.
• Resolving the complaints with clients.
• Preparation of settlement waivers with clients.
• Prepare and update the Complaints Policy as per the requirement of the regulator, where the licensed entity in registered.
• Reporting of the Complaints to the Regulator.

Key Skills/Experience:

• Fluency in Arabic and English, both written and verbal.
• Bachelor Degree.
• Excellent command of Microsoft Office (Word, Excel, etc.), as well as computer literacy.
• Excellent communication skills – verbal and written.
• Ability to work as part of the team.
• Attention to detail and target oriented.
• Proven experience in the field will be considered as an advantage.
• Ability to work under pressure in a fast-paced environment.
• CySEC Certification will be considered as an advantage.
• Working permit in Cyprus.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6338. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.