CareerFinders, on behalf of our client, a CySEC regulated investment firm with offices across Cyprus, we are seeking to recruit a Spanish-Speaking Customer Support Agent to join their growing team based in Nicosia. The successful applicant will primarily be responsible for responding to client enquiries in a highly professional and prompt manner via Phone, Email and/or Live Chat. You will need to be fluent in both verbal and written Spanish & English and any previous experience working in a customer service related role will be considered a significant advantage, but not essential. Working hours from 4:00pm to 12:00am Monday to Friday apply for this position to cover the Latin American market.

Key Duties/Responsibilities:

• Respond to customer queries in a timely and accurate way, via phone, email and/or live chat.
• Identify customer needs and help customers use specific features of the platform.
• Update our internal databases with information about technical issues and useful discussions with customers.
• Follow up with customers to ensure their technical issues are resolved.
• Processing and directing issues and problems to the relevant department.

Key Skills/Experience:

• Fluency in Spanish and English, both oral and written is a must.
• Experience as a Customer Support Specialist or similar will be considered an advantage.
• Any prior experience working in the Forex industry is desirable, but not essential.
• Experience using help desk software and remote support tools is desirable.
• Understanding of how CRM systems work.
• Excellent communication and problem-solving skills.
• Multi-tasking abilities.
• Patience when handling challenging situations.

Key Benefits:

• Competitive salary based on skills and experience.
• 13th salary.
• Medical insurance after the probationary period.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR6919. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.