Responsibilities include (but are not limited to):

• Deal directly with client’s enquiries through phone, email and live chat

• Respond promptly to customer enquiries, handling and resolving them accordingly

• Feeding back all suggestions for improvement and market research to senior staff

• Record and maintain customer information in company’s systems

• Daily customer data entry and maintenance

• Customer onboarding and KYC documentation review

• Fraud monitoring • Work closely with other departments to help deliver exceptional customer experiences

• Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points • Identify churn risks and additional revenue opportunities

• Work on shift basis, covering weekdays, weekends, and public holidays

Requirements:

• Previous Client experience/support team and experience in back office working with different systems will be considered as an advantage

• Fluent verbal and written English

• Knowledge of any other languages will be considered as an advantage (German, Spanish, Italian, Dutch)

• Computer literate

• Ability to work shifts in order to cover shift rotation.

• Exceptional communication and organizational skills

• Attention to details and procedures

• Ability to multitask, prioritize and manage time effectively

• Positive and collaborative team player

• Knowledge of payments and financial industry will be considered as an advantage

• Desire to work with newly introduced features and ability to adapt to changes and new processes.

The Package:

• Competitive Salary

• Private health insurance plan participation

• Performance bonus, including mix of cash and share – based scheme of company stock for outstanding performers

How to apply: Apply to careers@isxfinancial.com with a full copy of your CV, quoting “Customer Support Representative”

Right to work

• You must have the right to legally reside and work in Cyprus.

• Employment is subject to a National Police Check