In one sentence

Responsible for providing best-in-class technical support to a global customer base.

Maintains ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproductio

What will your job look like?

• You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations, to ensure that the product/solution performs within optimal design specifications.

• You will Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.

• You will analyze production issues from the business and application/code perspective and outlines corrective actions.

• You will be the technical focal point with other teams to resolve cross product/solution issues.

• You will have the ownership and accountability of specific modules within an application and provide technical support and guidance in problem resolution for complex issues.

• You will bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.

• Contribute in meeting various SLA’s and KPI’s to ensure assigned tasks are completed on time and the delivery timelines meet the quality targets of the organization.

• You will onboard new employees and train them on processes and knowledge sharing with team members. Take active role in team building, including technical mentoring and knowledge transfer.

• You will communicate with internal/external customers to enhance the understanding of customer problems, and verifies that an appropriate resolution has been applied.

All you need is...

• Bachelor’s degree in Science/IT/Computers or equivalent

• Minimum 5 Years’ experience as a Software Support Engineer

• Mandatory strong working experience in Amdocs OSS (Cramer) COTS products (Resource Manager, Metadata Manager, Network design and implementation, Network Navigator etc.)

• Working knowledge of Transmission and Mobile networks: SDH, DWDM, Microwave, Synchronization, Ethernet, MPLS, ATM and Optical fiber; 2G, 3G, LTE, 5G

• Strong experience in Java and related technologies and framework (J2EE, JavaScript, JDBC, JSP, Servlet, JMS, Struts, XML, XSLT) and REST, Web Services

• Strong experience in Oracle, WebLogic and ESB.

• Fluent in English

• Hands on experience with functional design and specification (e.g. UML, Enterprise Architect) will be add on

Why you will love this job:

• Get a chance to gain valuable experience and wide knowledge of Software integrative systems!

• Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!

If you are interested, please apply here.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce