Responsibilities

• Effectively handle new and existing client base and customer support via chat, email
• Resolve any issues by clarifying the customer’s requests
• Excellent customer service and complaints handling experience .Performing due diligence on new applicants, requesting KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new applicants;
• Investigating high risk potential investors and reporting where necessary and obtaining all necessary documentation to complete the investor file;
• Communicating effectively and efficiently with relevant internal and external parties to obtain KYC documents and perform enhanced due diligence;
• Maintaining a good knowledge of potential red flags regarding the potential investor and the jurisdictions within which the firm's investors are based

Qualifications

• Anti-Money laundering previous experience will be an advantage
• Advanced proficiency in written and spoken English;
• Excellent Communication skills
• Ability to learn new technologies quickly
• Able to multitask and work independently, with attention to detail