If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. Wise World Analytics currently has an exciting, full-time career opportunity for Onboarding Payment Operations Agent (English) at our headquarters in Limassol.

Main Role:

• Provide prompt and effective assistance to clients who experience failed transactions or payment-related issues through various communication channels (e.g., phone, email, chat) and guide them through the process of resolving payment problems;

• Investigate and analyze the reasons behind declined transactions, such as insufficient funds, incorrect card details, or system errors;

• Collaborate with internal teams, to identify and resolve the root cause of the issue promptly;

• Continuously monitor and test all payment methods supported by the organization (e.g., credit cards, electronic funds transfers, online wallets) to ensure their proper functioning;

• Identify any issues or abnormalities, promptly escalate them to the appropriate teams, and work towards resolving them to minimize disruptions in payment processing;

• Maintain accurate records of payment-related incidents and feedback;

• Other ad hoc tasks.

Candidate Profile:

• Fluent in English both written and verbal;

• Experience in working with Financial Regulations is an advantage but not necessary;

• Strong written and oral communication skills;

• Excellent organizational skills and ability to and meet strict deadlines;

• Very good knowledge in Microsoft Word, Excel, and PowerPoint;

• Ability to prioritize in a fast moving, constantly changing environment;

• Ability to work from Monday to Friday 11:00 – 20:00.

*Please note that training will be provided.

What we Offer:

• Attractive remuneration package based on experience, skills & performance;

• Discretionary performance-based bonus scheme according to monthly results;

• Fully covered Private Medical Insurance;

• Employee referral bonuses;

• 21 days annual leave;

• Paid sick leave;

• Opportunity for career development;

• Corporate Events;

• Unlimited snacks, fruits and beverages;

How you can apply:

Could you be the candidate that we are looking for?

Apply now at wiseworld.bamboohr.com/careers and become the next member of our amazing team.

Applications will be treated with the strictest confidence.

We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted