AMARA Hotel in Limassol, Cyprus is looking for candidates for the position of Head Somelier for the F&B Department.

CORE JOB INFORMATIONDepartment : Food & Bevarage Working hours : Full time – 38 hours per week – 5/6 days per week

Position reports to : F&B Manager,

PROFILE

PURPOSE OF POSITION
The Head Sommelier will be responsible for the operational management of all wines in the Hotel and will ensure that all guests (internal and external of the Hotel) receive the highest possible standards of service, through the effective development, management and leadership of the Hotel’ human resources, equipment and provisions; the Head Sommelier will also be pro-active in maintaining and/or improving the wine operations profitability in accordance with the Hotel policies, procedures and standards.

MAIN RESPONSIBILITIES

KEY ACCOUNTABILITIES

• Ensure the daily supervision of all subordinates
• Work closely with the other Sommeliers from the restaurants as well as the wine-contacts and/or agents of the branded restaurants on the search, selection and purchase of wines
• Work closely with the Stores personnel and Purchasing to create, maintain and develop all stocks,
• Co-ordinate resources to ensure that all possible wine issues are efficiently resolved,
• Establish targets, KPI’s, schedules, policies and procedures ensuring the achievement of the set objectives and tasks as well as the efficient and effective running of all wine operations,
• Preserve excellent levels of internal and external customer service; attend to guests; sense, identify and anticipate their needs
• Have a complete understanding of all wine and after dinner drinks operations, the various branded restaurants’ concept guidelines and wine related pre-set procedures, the geographical layout and the exact whereabouts and functioning of all equipment of an operational nature,
• Ensure that all wine and various drinks service provided in all F&B outlets is of the highest standards; ensure the training of employees so they demonstrate thorough knowledge and ability in: the execution of all correct standards following the restaurants’ concept guidelines and pre-set procedures, the steps of service, their required daily work, the etiquette while dealing with guests and people, wines, various drinks, after dinner drinks, wine vintages, events, limited items, including ingredients, origins, combinations, methods of preparation, presentation, delivery, cleanliness and service; monitor and strive for continuous improvement at all times,
• Support all managers in developing wine and various drinks sales in their departments; ensure all subordinates confidently communicate, merchandise and recommend all products to guests using up-selling skills or other sales techniques to maximise revenues/meet sales targets, and that they advise on matching menu items and guest preferences,
• Share their wine knowledge, organise wine tastings/trainings/workshops/incentives/supplier trainings and encourage the teams to develop their wine knowledge,
• Manage other daily duties: assist with events in the sales of wines; be in touch with VIP and repeat guests; plan and forecast; assist in responding efficiently to customer complaints; ensure all team members use the standard jigger for measuring spirits/wine, all with care and in accordance with the pre-set procedures,
• Monitor the restaurants and bars activities by being available and participating in the service, operations and inspections, be vigilantly attentive to details, produce quality and standards,
• Keep their workstation well organised and neat, report any issues to superiors,
• Assist with stock counts and ensure that at all times the F&B outlets and staff have adequate supplies of equipment, resources and provisions,
• Report on management regarding financial results and productivity,
  

QUALIFICATIONS & SKILLS

• School graduate with a Degree / Diploma in any related fields,
• Minimum 5 years of experience as Somelier, having worked in a similar luxury hotel/environment will be considered an additional advantage
• Excellent management and leadership skills, with excellent organisation and analytical skills,
• Excellent interpersonal and communication skills (verbal and written),
• Must speak, read, and write both Greek and English; knowledge of additional languages will be considered an additional advantage.

FAVORABLE CHARACTERISTICS

• Able to build rapport, mutual trust, respect, cooperation and working relationships with people,
• Hands-on approach which will require working early, late and weekend shifts as required,
• Extremely proactive, flexible, adaptable, strong team player, responsible and accountable,
• Able to work in a fast-paced environment, under pressure and exercise good judgements,
• Able to work independently with minimum supervision,
• Excellent personal appearance,
• Must possess a positive attitude, pleasant and friendly personality, fair, reliable and polite.

All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to evi@amarahotel.com until the 7th of December 2023.

Kindly note that only successful candidates will be contacted for this position.