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Helpdesk Engineer

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#WW61693
Τύπος: Πλήρης Απασχόληση

WISE WOLVES GROUP, a dynamic and steadily growing consortium of companies, is in search of a qualified Helpdesk Engineer to join our IT Division.

We pride ourselves on our commitment to excellence and innovation in a rapidly evolving industry.

YOU WILL:

  • Provide first and second-level support including troubleshooting software, hardware, and business applications
  • Identify and prioritize business critical issues
  • Investigate network issues
  • Create user documentation and internal IT procedures
  • Log requests (verbal, calls, messages) and their outcome via ticketing system
  • Help users clearly describe their issues
  • Assist in the maintenance of existing IT infrastructure
  • Supervise, resolve and monitor hardware issues

COME TO US IF YOU:

  • 2+ years of experience in IT Support
  • Strong written and communication skills, particularly in English
  • Proficient troubleshooting skills
  • Advanced knowledge of Windows Desktop OS
  • Knowledge of hardware and peripherals
  • Understanding of IT Security principles
  • Familiarity with Windows Server OS & Active Directory
  • Basic Linux knowledge
  • Basic MacOS knowledge
  • Basic networking knowledge
  • Experience in any Ticketing System

WE OFFER:

  • Competitive salary
  • Visa arrangements (if applicable)
  • Office in the centre of Limassol
  • Opportunities for regular training and professional development
  • Exciting corporate events
  • Dynamic team of professionals you can collaborate and evolve with
  • And much more :)

Join us!

Your path to success starts here, at Wise Wolves Group 😊

Please visit our website https://careers.wise-wolves.com/ to apply for the position

***Due to a large number of applications coming, we will respond only to those whom we would like to invite for an interview.

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