On behalf of our client, a software solutions company, we are looking to hire Fraud and Payments Analyst for Larnaca offices.

Department: Payments and Fraud

Responsibilities:

• Minimize fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.

• Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained.

• Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.

• Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes.

• Analyse all reported Fraud cases, to identify any new and emerging fraud trends.

• Maintain and review online customers accounts and activity.

• Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc.)

• Payment’s investigations.

• Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue.

• Suggest improvements to tools and procedures.

• Professional handling of all related customer and support queries.

• Process incoming and outgoing customer payments, in a timely and error-free manner.

• Follow up and payment-related issues or customer queries proactively.

• Liaising with third parties such as payment service providers.

• Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks.

Requirements:

• High school or post-secondary school graduate.

• At least one year of related experience preferably.

• Understanding and implementing KYC and anti-fraud policies.

• Knowledge of Internet related software & Microsoft Office applications.

• Fluency in English language

• Strong communication and organizational skills.

• High level of attention to detail

• Ability to meet deadlines and work well as a part of a team.

• Shifts included for the specific position!

Benefits:

• Competitive remuneration package.

• Friendly working environment.

If you are interested in the above position, send your CV to stavriana@lavoro.com.cy for your applications.