Stademos Hotels Ltd, a leading Group within the Cyprus Hospitality industry, is seeking to recruit a Front Office Manager for the 4* Mediterranean Hotel in Limassol.

At Stademos Hotels Ltd we consider our people our most valuable asset, which is why we only hire professionals who are passionate, enthusiastic and willing to learn.

We foster a team culture, thrive on challenges and always aim to provide our guests excellence in service, in an environment of tranquillity, well-being and hospitality at its best, where our people fell proud to belong.

We offer opportunities for future advancement and skill development through continuous training programme, both in Cyprus and abroad, while at the same time encouraging initiative and rewarding results.

JOB PURPOSE

The Front Office Manager will ensure the smooth running of all Front Office areas, in the absence of the Front Office Manager, in the most efficient and effective manner. S/he will deliver the highest possible standards of service to guests, VIPs and repeat guests, from their arrival until the minute they depart. The Front Office Manager will carry out effective development, management and leadership of the department’s human resources, equipment and provisions. S/he will also be pro-active in maintaining and/or improving the department’s profitability in accordance with Hotel policies, procedures and standards.

DUTIES & RESPONSIBILITIES:

• To implement the correct hotel service standards, monitor and strive for continuous improvement.
• To project a positive, professional and friendly image to the guests and employees.
• To develop relationships with clients, return guests, group contacts etc., and to provide maximum personalised guest service.
• Participate in the Duty Manager scheme and thus dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.
• To direct and control the activities of the Front Office and ensure adherence to the Hotel's standards, policies and procedures.
• To co-ordinate resources to ensure that all possible Front Office issues are efficiently resolved.
• To check arrivals and departures of the day and plan those of the following day according to the supporting documentation.
• To ensure there is excellent cooperation with representatives of tour operators, as well as with any other organisations connected with the Hotel business.
• To support and participate in all hotel programmes, policies and procedures.
• To prepare all necessary forecasts; to work closely with Reservations and Sales departments to maximise occupancy, rate and revenue.
• To ensure his/her subordinates/team members confidently recommend and merchandise all Hotel facilities, services and products, using “up-selling skills” and follow the method actively.
• To understand and adhere to the Hotel’s rules and regulations and in particular the policies and procedures relating to Fire, Hygiene, Health & Safety, Cleanliness and the Environment.
• To comply with Cyprus legislation and be conversant with and act in accordance with any such matters relating to his/her department.
• Responsible for the supervision and training of all Front Office employees.
• To make suggestions for improvements for the overall operation with emphasis on increasing guest satisfaction, revenues as well as reducing costs.
• To display a high degree of professionalism and integrity as a Manager.
• To ensure a high level of product knowledge of the hotel and local area.
• To manage all administrational duties as specified by the Hotel, including the preparation of weekly timetables and schedules.
• To undertake any other duties as and when assigned by Management.

BENEFITS:

• An attractive remuneration package based on qualifications and experience
• Health Insurance
• Career Progression

REQUIRED QUALIFICATIONS AND SKILLS:

• Graduate of a Hotel Management School specialising in the hospitality field.
• Working experience of at least 3 years at a similar position of a 4 or 5 star Hotel
• Excellent knowledge of Greek and English language. Knowledge of other language will be considered an asset
• Computer literate with knowledge of a variety of computer applications including Microsoft Office Applications (Excel, Word, Outlook, PowerPoint)
• Experience in using Hospitality Management System (ex. Fidelio)
• Excellent organisational and time management skills with the ability to prioritise work load
• Commitment to learning & self-development
• Promotes cooperation & commitment within a team
• Excellent interpersonal skills in handling staff relations and/or guest complaints
• Analytical skills, responsible and able to present results
• Able to evaluate people and plan incentives
• Very good communication skills
• Pleasant and friendly personality, fair, reliable and polite

Due to work permit restrictions, only EU candidates are eligible to apply.

All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to elina.a@medbeach.comuntil the 9 February 2024.

Kindly note that only successful candidates will be contacted for this position.