Company Description
On behalf of our client, an elegant opulent luxury hotel, we are seeking to recruit a high-caliber and experienced candidate for the position of Front Office Manager, to be based at our client's premises in Paphos.

Job Duties
Reporting to the Hotel’s General Manager, the successful candidate will be responsible for overseeing the day-to-day Front Office operations, ensuring quality, standards, and meeting customer expectations on a daily basis. Specifically, the successful candidate will:

• Manage the relationship between occupancy and average room rate to optimize revenue per available room.
• Issue necessary instructions to different shifts and ensure compliance with procedures.
• Ensure the department has all necessary information for guests about the hotel and local amenities.
• Give maximum attention and amenities to privileged customers, VIPs, and regular guests.
• Check and correct all rates for arrivals to ensure accuracy.
• Properly control keys and magnetic key cards.
• Cooperate closely with other departments involved with the Front Office such as Housekeeping, F&B Department, Accounts, and Repairs & Maintenance.
• Create and develop a sales spirit among team members to optimize results for rooms, Food & Beverage outlets, and Spa services.
• Follow up on key ratios such as Occupancy, ARR, REVPAR, etc.
• Review staffing levels to ensure guest service, operational needs, and financial objectives are met.
• Act as a Duty Manager of the hotel and follow the company’s procedure related to the Duty Manager’s tasks and responsibilities.
• Conduct at least once a month a departmental meeting to discuss operational, financial, and other issues to keep the team updated and at the same time receive their feedback, challenges, and suggestions.

Qualifications

• A University Degree or Diploma in Hotel/Hospitality Management or related field.
• Proven experience as Front Office Manager with a minimum of 5 years of experience in a 4- or 5-star hotel.
• Excellent knowledge of the Greek and English languages. Any other languages will be considered as an advantage.
• Computer literate with excellent knowledge of MS Office.

Personal Characteristics

• High moral integrity and a developed sense of confidentiality.
• Excellent interpersonal and communication skills.
• Strong organizational, detail-oriented, and leadership skills.
• Team spirit and a positive can-do attitude.

Benefits

An attractive remuneration package will be offered to the successful candidate based on qualification and experience.

Submission of applications no later than the 23rd of January 2024.

All applications are to be directly submitted through KPMG’s website by using this link.

Only successful applicants will be contacted.

All applications will be treated in strict confidence.