Thanos Hotels & Resorts are currently seeking to recruit a Senior Receptionist for Almyra Hotel.

Job Role

Responsible for providing a smooth, accurate and efficient check-in/check-out service, reservation, message and general enquiry services at the Front Desk ensuring maximum guest satisfaction, whilst adhering to the required Hotel’s standards.

Duties & Responsibilities

• To assist and check-in guests as per existing Front Office policies and procedures.

• Serves visitors by greeting, welcoming, and directing them appropriately.

• Ensures that all Guests receive a courteous and warmly service upon check-in and check-out.

• Ensures that Guest data are correctly entered into the system.

• Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety.

• Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law.

• Perform any other relevant duties assigned by the Front Office Manager.

• Produces and handover guest keys.

• Notifies the porter for transferring guests’ luggage to their assigned rooms.

• Accompanies guests to their rooms.

• Notes down any special requests that guests may have and pass these onto the relevant department.

• Handles Complaints with immediate action and through proper follow up.

• Performs check out efficiently based on the Hotel’s procedures.

• Ensures Proper Shift Hand Over.

• Ensures Housekeeping reports are accurate.

• Acts as a Salesperson in order to maximize the Rooms revenue.

• Knows how to settle guests’ accounts either by cash or credit card.

• Informs guests of hotel and general information regarding restaurants etc.

• Offers wake up services, order taxi transfers when necessary.

• Takes and passes on messages to guests.

• Operates the telephone call center.

• Receives and speaks to guests or visitors and putting them into contact with the relevant departmental officials

• Sending of fax messages

• Sending of any necessary hotel documentation

• Handling of any outgoing mail

Requirements

• At least 3 years’ experience in same or similar position

• Excellent knowledge of Greek & English Language

• Knowledge of any other language will be considered an advantage.

• Excellent communication and interpersonal skills

• Friendly and welcome personality

• Teamwork spirit

• Passionate in delivering exceptional levels of guest service

• To be able to work in a fast pace environment and cope under pressure

• Due to work permit restrictions, candidates must have the right to work in Cyprus

Benefits

• Competitive salary depending on experience

• Career progression

• Comprehensive new staff training and induction programmes

• Staff discounts (shops, events, facilities)

• High profile hospitality company of 5* luxury Hotels

• Great work-life balance

• Free meals

If you are interested please click APPLYbelow or send us your CV at careers@thanoshotels.com call (+357) 26885401 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus