ITSM Specialist - Jira – Cyprus or Greece

The Role:

We are looking for a passionate and self-motivated professional to join our fast-growing team. You will be responsible for expanding our Jira instance and other management tools, and for identifying appropriate and high-quality solutions for our end users. This is a great opportunity to be part of a well-established team within a rewarding and challenging environment.

The main responsibilities of the position include:

• Create, manage and support all administrative functions associated with the Atlassian product Suite (mainly Jira and Confluence) and customer service management tools: FreshDesk, Live Chat Inc.
• Create, administer, and update Insight Object Schemas
• Work closely with cross-functional teams and gather requirements from stakeholders to design, develop, test and deliver custom templates and automation project workflows
• Offer recommendations on best practices and standardisation in implementing and leveraging processes within the Atlassian Suite
• Provide suggestions on optimising existing Jira process workflows
• Develop metrics dashboards and reporting tools on Jira to help end users with performance tracking and project management
• Develop required documentations such as workshop agendas, presentations, gap analysis reports, process flow diagrams, roles/responsibilities
• Drive process definition, re-engineer, improve and create gap analysis of existing and new processes during workshops with key stakeholders
• Provide training and support to JIRA end users and draft user manuals
• Work closely with our external associates to resolve any issues that may arise

Main requirements:

• BSc/MSc in Computer Science, or any other relevant field
• 1+ years of experience in a similar position
• Working knowledge in administering Jira and Confluence server applications (Data Centre products is highly preferred)
• Experience in building data queries using JQL and IQL
• Excellent problem solving and troubleshooting skills
• Ability to work independently across functions and work with all levels of users and management in a fast-paced environment
• Strong verbal and written communication skills in English

The following will be considered an advantage:

• Any Atlassian certification
• Experience using Active Directory
• Working knowledge in administering FreshDesk
• Experience in using Groovy and Java for scripts

Benefit from:

• Attractive remuneration package
• Private health insurance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Type of employment: Full time

Location: Cyprus or Greece

Please visit our website https://bit.ly/3HM91rM to submit your online application for this position.

All applications will be treated with strict confidentiality!