CareerFinders, on behalf of our client, a rapidly expanding Investment Firm with offices across Cyprus, we are seeking to recruit a Support Officer (Night-Shift) to join their growing teams based in either Limassol or Nicosia. The successful applicant will be responsible for responding promptly to client queries through chat systems and emails, ensuring a 24-hour turnaround time, resolving client misunderstandings, and handling challenging situations with a polite and professional demeanour. You should hold previous experience in customer care or another relevant field, and possess excellent client handling skills, with a focus on providing quality service during night hours. Excellent verbal and written communication skills in English are a must. Our client offers a highly attractive remuneration and benefits package which includes a competitive salary, provident fund, discretionary bonus based on company's and personal performance, up to 25 days holidays per year and more. The hours of work are from 23:00 to 07:30 (Friday & Saturday off). If you are a night owl with a passion for customer service and meet the requirements outlined below, we encourage you to apply for this exciting opportunity! 

Key Duties/Responsibilities: 

• Respond promptly to client queries through chat systems and emails during night shifts, ensuring a 24-hour turnaround time.
• Resolve client misunderstandings and handle challenging situations with a polite and professional demeanour.
• Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly.
• Promoting the products and services offered by the company to the clients by means of chat system and e-mail.
• Providing feedback on the development of the products and services offered by the company according to the interaction with clients during night hours.
• Keeping up to date with promotions and products offered by the company.
• Maintaining confidentiality and professionalism in all instances.
• Complete service-related tasks as assigned by the manager during night shifts.
• Reviewing clients’ documents in the KYC system and replying to client emails related to account verification during night hours.
• Requesting relevant documents from clients in case they are not provided.
• Following and keeping up to date with new internal procedures.
• Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service.

Key Skills/Experience: 

• Experience in customer care or any other relevant field.
• Strong English communication skills, both written and verbal are a must.
• Knowledge of any additional language will be considered an advantage.
• Strong customer care skills.
• Excellent client handling skills, with a focus on providing quality service during night hours.
• Strong communication and interpersonal skills.
• Excellent organizational skills, with the ability to manage tasks efficiently during night shifts.
• Business acumen.
• Teamwork and problem-solving skills, especially valuable during night shift operations.
• Hard working and able to cope under pressure.
• Excellent computer literacy.

Key Benefits: 

• Attractive remuneration package.
• Provident Fund.
• Discretionary bonus based on company's and personal performance.
• Discount benefit card.
• Training opportunities for growth and personal development.
• Up to 25 days holidays per year.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7291. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.