Job Responsibilities

• Deploying, maintaining, and upgrading the necessary hardware, software, and network components on board.

• Diagnosing hardware or software issues, performing maintenance tasks, updating software, and resolving compatibility or performance problems.

• Respond to user inquiries, diagnose, and troubleshoot hardware, software, and network-related issues.

• Document, track, and monitor incidents in a helpdesk ticketing system, ensuring accurate and timely resolution.

• Install, configure, and maintain computer systems, software applications, and peripheral devices.

• Assist in the maintenance and administration of network infrastructure, including user accounts, security, and backups.

• Collaborate with other IT teams to resolve cross-functional technical issues and contribute to knowledge sharing.

Job Requirements

• BSc/BA in IT, Computer Science or relevant field.

• Proven experience as a Helpdesk Support Technician or similar role.

• Solid understanding of computer systems, networks, hardware, and software applications.

• Proficient knowledge of Windows operating systems.

• Familiarity with helpdesk ticketing systems and remote support tools.

• Excellent problem-solving and communication skills.

• Strong customer service orientation and the ability to work well with end-users of varying technical knowledge.

• Fluent English, both verbal and written.

Should you wish to apply kindly forward your CV to hr@trc-beauty.com quoting the title "IT Help Desk" in the subject line