Duty Manager
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#TH64738 Τύπος: Πλήρης Απασχόληση
Thanos Hotels & Resorts are currently seeking to recruit a Duty Manager for Almyra Hotel.
Job Role
Responsible for the smooth and effective running of the hotel’s operation with particular emphasis on Guest Services.
Duties & Responsibilities
Working closely with Reservations, Front Office, Guest Services and Sales to maximize occupancy, average rate and revenues. Keeping all departments notified of any fluctuations in business levels, special groups etc.
Ensures a seamless service recovery and departmental knowledge of incidents.
Creates guardian angel recovery and document.
To liaise between departments and assist in recording guest preferences.
To work closely with Health and Safety manager to pursue a safe work and holiday environment for Guests and staff members. Any accidents must be filed and followed up.
To be fully aware and trained of the hotel’s emergency procedures.
To be a leader in hotel’s standards based on SOP procedures.
To lead and encourage through personal leadership, all Department Heads to work closely on common goals, financial target and improved guests’ satisfaction.
To create a unique environment for both guests and staff members.
Reply to online guest surveys.
To be a leader regarding online reputation and holding meetings to assist Department Heads to drive down on potential trends.
Objectives
To liaise with all Heads of Departments to deliver a 360-degree guests’ experience from booking time to departure.
To escort VIPs and personalize their visit.
Lead and host sales groups and deliver the Hotel’s experience.
To assist and work with all other hotel departments and Department Heads to ensure complete guest satisfaction at all times.
To perform daily guest room checks and property inspections / walk through
To be proficient and a leader using the hotel software and look to improve operational policies based on the software potentials.
To have complete knowledge of the operational systems of all departments in order to be able to assist.
To promote the company’s product services and ensure a seamless delivery.
To actively obtain feedback from guests to improve services and facilities.
To ensure guest service team is fully briefed and able to deliver up to date information regarding internal and external experiences in Paphos and Cyprus.
To plan & develop guest service team excursion and guest experiences to enable the team to sell.
To ensure the team is fully able to perform its jobs to the highest standards and according to the Hotel’s specifications.
To ensure that the environmental initiatives are adhered to in the workplace and to participate in community activities and programs.
To understand the impact of guest’s services on the overall property financial goals and objectives.
To supervise staffing levels to ensure that guest service needs and financial objectives are met.
To strive to continually improve guest and employee satisfaction and maximize the financial performance of guest’s services.
Representation of the Hotel Manager during his/her absence.
Able to meet the demands of the role by working additional hours as and when required.
Requirements
College degree in Hospitality Degree or equivalent field.
Minimum 5 years’ hotel experience.
Management skills and critical thinking.
Preferable Reception and / or Reservations background.
Computer literate with knowledge of a variety of computer applications including Microsoft Office Applications.
Excellent written and oral communication skills in both English and Greek.
Excellent organisational and time management skills with the ability to prioritise workload.
Friendly and welcome personality.
Customer service orientated.
Passionate in delivering exceptional levels of guest service.
Applicable Manuals/Policies
Employees’ rules and regulations
All Front of the House policies and standard operating procedures (SOPs).
Hotel’s Fire, Health & Safety Policies
Hotel’s Corporate Social Responsibility Policy
Hotel’s Standard Operating Procedures
Benefits
Competitive salary depending on experience.
Career progression
Comprehensive new staff training and induction programmes.
Staff discounts (shops, events, facilities)
High profile hospitality company of 5* luxury Hotels
Great work-life balance
Free meals
If you are interested please click APPLYbelow or send us your CV at careers@thanoshotels.com call (+357) 26885401 for more info.
Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus