Customer Care Specialist (Cyprus)
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#VM64815 Τύπος: Πλήρης Απασχόληση
Description
Vivid Money is the first mobile banking app that combines all your daily money needs in one app. Whether it’s spending, saving, or investing – Vivid offers an easy, flexible, and transparent solution to grow your money. Vivid is ground breaking and has managed to reach over half a million users in only two years.
We want to be more than just a name on your CV. We strive for the talent to achieve the full potential and beyond, providing the tools to learn and develop within our fast-growing company. We encourage you to challenge the status quo and bring in your own ideas and opinions. We want to be a playground to try new things, make mistakes and learn from them.
We are currently looking for Customer Support Specialists (f/m/d) to join our Team!
What you will do
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Answering customer’s requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English
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Being our customers voice by sharing their feedback and reporting their issues
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Collaborating with our different teams and having direct impact to improve our Product
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Representing Vivid Money and build a trustful relationship with our customers
Requirements
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Unlimited desire to help customers and do everything possible to resolve their requests
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Passion to build better customer service
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Experience in customer support or work with customers
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Native or fluent in English. Knowledge of other European languages is a plus
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Very good command of MS Office and G-Suite
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Experience with regulatory and government requests, customer's claims are an advantage
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Financial or investment background is also a plus
Benefits
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Opportunity to participate in the creation of a new and innovative company
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Great working atmosphere in a motivated and dynamic team
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Opportunities to learn and grow together with the company
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Vivid Prime subscription for free!
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Learning budget
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Free Parking in Limassol
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Weekly brunch organized in office