The Company is seeking to recruit a Customer Support Agent. The Customer Support Agent is responsible for ensuring effective call management and providing high level service to internal/external customers’ requests through continuous development of functional and technical skills. The Customer Support Agent is accountable for tracking personal and team KBI achievement on a daily basis while monitoring and ensuring compliance with company’s policies & processes.

​

KEY ACCOUNTABILITIES:

• Act as the first point of contact for all internal and external customers
• Respond and record all customers’ inquiries raised through inbound calls (in SAP system)
• Ensure high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns etc)
• Manage effectively personal/team qualitative and quantitative KBIs
• Communicate with speed, empathy and effectiveness with customers via telephone and emails
• Build sustainable relationships and engage customers by taking the extra mile
• Work effectively as part of a team, developing supportive relationships with colleagues
• Frequently attend educational seminars to improve knowledge and performance level
• Participation in projects as a Key user

Essential Criteria:

• University degree in Business related field
• Experience in customer service roles preferred
• Strong written and oral communication skills in both Greek and English language
• Very good analytical, time management and problem-solving skills
• Ability to multitask and work effectively under pressure
• Customer service mindset

​

Desirable Criteria:

• SAP System Experience