On behalf of our client, a Large Banking Institution in Cyprus, we are looking to recruit an International Banking Relationship Manager, for their International Banking Unit Division in Limassol.

PURPOSE OF THE POSITION:

Develops and Retains Customer Relationship to ensure growth and strategic goals achievement.

Duties and Responsibilities

Business Development – attracts new IBU clientele – focus on deposits & transactional incomeEnhances existing relationships – focus on deposits & transactional income

• Holds regular meetings with existing and new potential customers
• Handles onboarding of new customers corporate & personal (First screening and recommendation for establishing relationships of new customers referred by Approved Introducers or direct customers to the Bank’s respective authorities)
• Follow up on conditions set by the Bank’s respective authorities on account opening or on reviews to ensure comply with current rules and regulations.
• Customer service - resolves and handles queries from customers in relation to account maintenance to ensure smooth collaboration.
• Responsible for initiation of customer regular or special reviews, recommendation for continuation or termination of relationships to the Bank’s respective authorities .
• Promotes cross selling - referrals to corporate, retail, trade finance, private banking depts to increase banks overall market share with quality clients.
• Assesses transactions incoming & outgoing to be in line with customer declared activity/economic profile
• Communicates with customers for any issue and/or assistance and/or clarifications related to all banking products.
• Prepares documents for electronic archiving and assists in physical archiving of reports.
• Collaborates with all internal IBU departments for execution of their requests as well as other departments within the Bank to ensure smooth operations and quality results.
• Handles customers' complaints.
• Customer service.
• Computer knowledge.
• Organization.
• Problem-solving.
• Written and verbal communication.
• Processing transactions.
• Attention to detail.

Skills / Qualifications / Experience

• Bachelor’s degree in Economics, Business, Accounting (or equivalent)
• Basic math and computer skills
• Excellent communication, customer-service, and time-management skills
• Strong dedication to accuracy and efficiency
• Skills for upselling and recommending products
• Previous experience will consider as an advantage

Remuneration

An attractive remuneration package will be offered to the successful candidate, according to experience and qualifications.