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Senior Night Receptionist

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Τύπος: Πλήρης Απασχόληση

Thanos Hotels & Resorts are currently seeking to recruit a Senior Night Receptionist for Almyra Hotel.

Job Role

Responsible for providing a smooth, accurate and efficient check-in/check-out service, reservation, message and general enquiry services at the Front Desk ensuring maximum guest satisfaction, whilst adhering to the required Hotel’s standards.

Duties & Responsibilities

  • To assist and check-in guests as per existing Front Office policies and procedures.

  • Serves visitors by greeting, welcoming, and directing them appropriately.

  • Ensures that all Guests receive a courteous and warmly service upon check-in and check-out.

  • Ensures that Guest data are correctly entered into the system.

  • Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety.

  • Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law.

  • Perform any other relevant duties assigned by the Front Office Manager.

  • Produces and handover guest keys.

  • Notifies the porter for transferring guests’ luggage to their assigned rooms.

  • Accompanies guests to their rooms.

  • Notes down any special requests that guests may have and pass these onto the relevant department.

  • Handles Complaints with immediate action and through proper follow up.

  • Performs check out efficiently based on the Hotel’s procedures.

  • Ensures Proper Shift Hand Over.

  • Ensures Housekeeping reports are accurate.

  • Acts as a Salesperson in order to maximize the Rooms revenue.

  • Knows how to settle guests’ accounts either by cash or credit card.

  • Informs guests of hotel and general information regarding restaurants etc.

  • Offers wake up services, order taxi transfers when necessary.

  • Takes and passes on messages to guests.

  • Operates the telephone call center.

  • Receives and speaks to guests or visitors and putting them into contact with the relevant departmental officials

  • Sending of fax messages

  • Sending of any necessary hotel documentation

  • Handling of any outgoing mail

Requirements

  • At least 3 years’ experience in same or similar position

  • Excellent knowledge of Greek & English Language

  • Knowledge of any other language will be considered an advantage.

  • Excellent communication and interpersonal skills

  • Friendly and welcome personality

  • Teamwork spirit

  • Passionate in delivering exceptional levels of guest service

  • To be able to work in a fast pace environment and cope under pressure

  • Due to work permit restrictions, candidates must have the right to work in Cyprus

Benefits

  • Competitive salary depending on experience

  • Career progression

  • Comprehensive new staff training and induction programmes

  • Staff discounts (shops, events, facilities)

  • High profile hospitality company of 5* luxury Hotels

  • Great work-life balance

  • Free meals

If you are interested please click APPLY below or send us your CV at careers@thanoshotels.com call (+357) 26885401 for more info.

Due to work permit restrictions, all applicants must be eligible to live and work in Cyprus

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