SPA RECEPTIONIST

Stademos Hotels Ltd, a leading Group within the Cyprus Hospitality industry, is seeking to recruit a SPA RECEPTIONIST for the 5* Elysium Hotel in Paphos.

At Stademos Hotels Ltd we consider our people our most valuable asset, which is why we only hire professionals who are passionate, enthusiastic and willing to learn.

We foster a team culture, thrive on challenges and always aim to provide our guests excellence in service, in an environment of tranquillity, well-being and hospitality at its best, where our people feel proud to belong.

We offer opportunities for future advancement and skill development through continuous training programme, both in Cyprus and abroad, while at the same time encouraging initiative and rewarding results.

JOB PURPOSE

The Spa Receptionist will ensure the smooth running of the Spa, in cooperation with/the absence of the Spa Manager/ Spa Supervisor in the most efficient and effective manner. She/he will deliver the highest possible standards of service to all guests, through the effective development, management and leadership of the department’s human resources, equipment and provisions. The Spa Receptionist will also be pro-active in maintaining or improving the department profitability in accordance with hotel policies, procedures and standards.

DUTIES & RESPONSIBILITIES:

• To understand who are the customers, both external and internal, their expectations and needs, establish and maintain relationship/rapport through service and over the long term.
• To implement the correct hotel service standards, monitor and strive for continuous improvement.
• To thoroughly understand and adhere in all Hotel’s standards in customer service, product presentation and maintenance, cleanliness and hygiene.
• To hand out and collect towels for all swimming pools and update her checklist accordingly.
• To inform the Spa therapists of any alterations made to the treatment schedules.
• To understand and ensure all subordinates, understand all facilities, service standards, methods of delivery and cleanliness of all Spa areas.
• To handle all internal and external telephone calls in polite and professional manner following the pre-set procedures for telephone operators.
• To book treatments & packages in a spa appointment system for all guest types.
• Processing payments, selling and upselling treatments and products.
• Maintain locker facilities; ensuring they are clean and well stocked.
• Make various spreadsheets when needed.

BENEFITS:

• An attractive remuneration package based on qualifications and experience
• Career Progression

REQUIRED QUALIFICATIONS AND SKILLS

• Minimum of 1 year experience in a reception/customer service position.
• Excellent knowledge of English language (both written and spoken) is essential, knowledge of Greek and/or Russian language considered an advantage. Excellent communication skills, both written and verbal
• Excellent attention to detail, organisational and time management skills, with the ability to prioritise a very busy workload effectively.
• Pleasant and friendly personality, reliable and polite.
• Interest in the beauty industry would be preferred, but this is not essential.
• Must have strong computer and typing skills.

Due to work permit restrictions, only EU candidates are eligible to apply.

All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to stavroulla@elysium.com.cy until the 23th October 2022.

Kindly note that only successful candidates will be contacted for this position.