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Reservations Agent

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#TH67625
Τύπος: Πλήρης Απασχόληση

Reservations Agent

Thanos Hotels & Resorts are currently seeking to recruit a dedicated and supportive Reservations Agent who will be responsible for the day-to-day operation of the department.

Responsibilities

  • Manage all incoming calls for reservation department via Call Centre and ensure all queries are handled promptly and efficiently

  • Maintain professional relationship and atmosphere at all times.

  • Analyze all guest and travel agent requests received via telephone, email and chat service and recommend suitable options for all customers and assist to confirm all reservations.

  • Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates within required operating procedures

  • Rooms allocation

  • Reservation processing

  • Kids Club system handling

  • Anticipate escalation and take over calls when needed

  • Measure performance with key metrics such as call abandonment, calls waiting etc.

  • Provide guidance and feedback to fellow team members while keeping them motivated

  • Ensure a friendly and motivating work environment

  • Identify new ways to optimize procedures

  • Ensure adherence to policies for attendance, established procedures etc.

  • Identifying operational issues and suggesting possible improvements

Requirements

  • Minimum 3 years of proven experience in a similar position in a 5* Hotel

  • Experience in customer service is essential with a problem-solving mindset

  • Proficient in English; Good knowledge of additional languages will be a definite plus

  • Tech savvy with knowledge of telephone equipment and relevant computer programs. Working knowledge of MS Office. Theova PMS will be considered an advantage

  • Ability to work under pressure

Competencies

  • Adopts to changing business needs conditions and work responsibilities

  • Promotes organizational mission & goals and shows the way to achievement

  • Enables co-workers to grow and succeed through feedback, instruction and engagement

  • Must be a caring personality that shows empathy and understanding

  • Act with integrity, build trust and respect

  • Display an on-going commitment to learning and self-improvement

  • Vibrant & enthusiastic personality

  • Promote cooperation and commitment within a team

Benefits

  • Competitive Salary depending on experience

  • Provident Fund

  • Group-wide professional development opportunities

  • Comprehensive new staff training and induction programmes

  • Staff discounts (shops, events, facilities)

Due to work permit restrictions, candidates must have the right to work in Cyprus.

If you are interested in joining Thanos Hotels & Resorts, please APPLY or send your CV at careers@thanoshotels.com or call (+357) 26885410, 26885412 for more info.

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