Reservations Agent
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#TH67625 Τύπος: Πλήρης Απασχόληση
Reservations Agent
Thanos Hotels & Resorts are currently seeking to recruit a dedicated and supportive Reservations Agent who will be responsible for the day-to-day operation of the department.
Responsibilities
Manage all incoming calls for reservation department via Call Centre and ensure all queries are handled promptly and efficiently
Maintain professional relationship and atmosphere at all times.
Analyze all guest and travel agent requests received via telephone, email and chat service and recommend suitable options for all customers and assist to confirm all reservations.
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates within required operating procedures
Rooms allocation
Reservation processing
Kids Club system handling
Anticipate escalation and take over calls when needed
Measure performance with key metrics such as call abandonment, calls waiting etc.
Provide guidance and feedback to fellow team members while keeping them motivated
Ensure a friendly and motivating work environment
Identify new ways to optimize procedures
Ensure adherence to policies for attendance, established procedures etc.
Identifying operational issues and suggesting possible improvements
Requirements
Minimum 3 years of proven experience in a similar position in a 5* Hotel
Experience in customer service is essential with a problem-solving mindset
Proficient in English; Good knowledge of additional languages will be a definite plus
Tech savvy with knowledge of telephone equipment and relevant computer programs. Working knowledge of MS Office. Theova PMS will be considered an advantage
Ability to work under pressure
Competencies
Adopts to changing business needs conditions and work responsibilities
Promotes organizational mission & goals and shows the way to achievement
Enables co-workers to grow and succeed through feedback, instruction and engagement
Must be a caring personality that shows empathy and understanding
Act with integrity, build trust and respect
Display an on-going commitment to learning and self-improvement
Vibrant & enthusiastic personality
Promote cooperation and commitment within a team
Benefits
Competitive Salary depending on experience
Provident Fund
Group-wide professional development opportunities
Comprehensive new staff training and induction programmes
Staff discounts (shops, events, facilities)
Due to work permit restrictions, candidates must have the right to work in Cyprus.
If you are interested in joining Thanos Hotels & Resorts, please APPLY or send your CV at careers@thanoshotels.com or call (+357) 26885410, 26885412 for more info.