IronFX is a leading global online broker specializing in Forex, CFDs, Commodities and Spot Metals since 2010. Noteris Services Limited on behalf of IronFX, is looking to hire a customer-oriented individual to assume the role of Junior KYC & Support Call Operator.

No previous experience needed!

Job Description:

• Contact and support clients over the phone to check unauthorised or pending documents and ensure a smooth account opening procedure
• Ensure that KYC/Due Diligence Documentation provided by clients are according to the Company’s requirements
• Make sure that the CRM system is fully updated and accurate in relation to clients’ data
• Ensure that all clients’ requests are processed on time with no delays
• Be the liaison between clients’ requests, customer service and back office operations
• Assign clients to the responsible Manager after the completion of the KYC procedure
• Complete any other tasks that may arise from time to time by the Departmental Head

Job Requirements:

• University degree in Business Management or a relevant field
• Previous 6-month-1 year work experience in Call Centre or Back Office positions in the telecommunications/ insurance/ banking industry will be considered an advantage
• Excellent knowledge of the English language, both verbal and written
• Knowledge of additional language will be considered an advantage
• Customer-oriented personality and ability to assist and answer to clients’ queries in a polite manner
• Good time management skills and priority handling
• Ability to work well under pressure with multitasking skills
• Attention to detail
• Ability to work in shifts of 08:00-17:00 and 10:00-19:00 on weekly rotation (Monday-Friday)

Remuneration & Benefits:

• Competitive Salary based on candidate's experience
• Awesome homemade lunch at Company's premises in Limassol
• Participation in the Company's Medical Scheme
• Participation in the Company's Pension Plan
• Participation in the Company's Group Discount Scheme
• Internal Cafeteria with fresh snacks and drinks
• Free Parking
• Unique & friendly working environment with many opportunities for career development
• Additional benefits for the employees who successfully passed probation period

If you match the above criteria and you are interested in joining us, please forward your CV with title of the position on the subject line to hr@noteris.com