Almond Recruitment, on behalf of our client, a CySEC licensed investment firm, have an excellent opportunity for a Customer Support Officer to join their well-established and stable company. The successful candidate will be responsible to communicate with customers via phone and electronic platforms to provide information, process inquiries, address concerns, and handle requests. If you are fluent in Italian, Swedish, or Polish, and looking to join a regulated and professional company, please apply for more details!

Responsibilities

• Provide customer support to clients in an effective and clear way
• Assist in collecting and managing client documentation as per company policy.
• Provide information on the KYC procedure and required documentation.
• Translate client queries and requests for the company.
• Coordinate with AML/Compliance departments for client onboarding and due diligence.
• Collaborate with brokerage and back-office departments for client support.
• Promptly respond to customer inquiries and follow up on interactions.
• Record details of inquiries, comments, and complaints.
• Direct unresolved issues to appropriate resources.

Requirements

• Fluent in English, both verbal and written
• Fluent in Italian, Swedish, or Polish languages
• Strong communication and service orientation skills
• Previous customer support experience is an advantage
• Desire to learn and develop professionally

Benefits

• Competitive remuneration package
• 13th salary
• Medical insurance
• Monthly bonus

To apply for this vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY22085C.

*Almond Recruitment is a professional recruitment agency run by a team with over 30 years international experience. Feel free to search and apply for job vacancies confidentially In Cyprus or Malta or get in touch with us and benefit from our experience. By sending us your CV, you are giving Almond Recruitment consent to contact you with any current or future job opportunities. CVs are held in the strictest of confidence.