Responsibilities:

• Identify, report, and track payment complaints and incidents affecting the company's customers, contacting the relevant departments in the organization;
• Working with technical settings in internal/external payment gateways: checking, changing, fixing PSP/payment methods set up;
• Process, investigate and respond to escalations to ensure customers’ issues reported via all channels are resolved;
• Coordinate and manage requests based on their origin and level of priority;
• Any other tasks as assigned by the management.

Requirements:

• Fluent in English (written and verbal);
• Working from the office (Cyprus, Limassol);
• Shift work - working ours will be discussed;

• Fintech, Online payments industry, and technical background are a plus;
• Strong organizational skills and ability to multitask.

We offer excellent benefits, including but not limited to:

• Learning and development opportunities, interesting challenging tasks;
• Official employment in accordance with the laws of Cyprus and the EU, registration of family members;
• Relocation package (tickets, staying in hotel for 2 weeks);
• Company fitness corner in the office for employees;
• Opportunity to develop language skills and partial compensation for the cost of language classes;
• Birthday celebration present;
• Time for proper rest and 24 working days of Annual Vacation;
• Breakfasts and lunches in the office (partially paid by the company).

If you are interested, please send you CV to oliveira.a@brainriocket.com