Payments Technical Support Agent
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#BR69670 Τύπος: Πλήρης Απασχόληση
Responsibilities:
- Identify, report, and track payment complaints and incidents affecting the company's customers, contacting the relevant departments in the organization;
- Working with technical settings in internal/external payment gateways: checking, changing, fixing PSP/payment methods set up;
- Process, investigate and respond to escalations to ensure customers’ issues reported via all channels are resolved;
- Coordinate and manage requests based on their origin and level of priority;
- Any other tasks as assigned by the management.
Requirements:
- Fluent in English (written and verbal);
- Working from the office (Cyprus, Limassol);
- Shift work - working ours will be discussed;
- Fintech, Online payments industry, and technical background are a plus;
- Strong organizational skills and ability to multitask.
We offer excellent benefits, including but not limited to:
- Learning and development opportunities, interesting challenging tasks;
- Official employment in accordance with the laws of Cyprus and the EU, registration of family members;
- Relocation package (tickets, staying in hotel for 2 weeks);
- Company fitness corner in the office for employees;
- Opportunity to develop language skills and partial compensation for the cost of language classes;
- Birthday celebration present;
- Time for proper rest and 24 working days of Annual Vacation;
- Breakfasts and lunches in the office (partially paid by the company).
If you are interested, please send you CV to oliveira.a@brainriocket.com