Back Office & Customer Support Officer
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#GH70008 Τύπος: Πλήρης Απασχόληση
ABOUT THE JOB
We are seeking a passionate Back Office & Customer Support Officer to handle the day-to-day duties in the Back Office Department. The working hours will be shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30. If you want to work within a team of dynamic technically minded people, good career progression, we look forward to receiving your CV for this role.
MAIN DUTIES & RESPONSIBILITIES
- Processing client deposits and withdrawals as per Company’s policy
- Ensure that deposits, withdrawals and transactions pending are organized in order of priority, most often by time received, and processed in a timely manner
- KYC checks
- Swift copies and CC Refunds
- Inform clients by email when additional information/documentation is required for processing a pending transaction
- Respond to client emails, provide live chat support and handle client requests with efficiency
- Identify potentially unusual, suspicious or fraudulent transactions and refer these to the Compliance department
- Organize document translations in English when necessary
- General administrative duties
CANDIDATE PROFILE
- Excellent Customer Service Skills
- Attention to detail & high level of accuracy
- Good verbal and communication skills
- Available to be working with shifts with rotating weeks: 1st shift: 07:30 - 16:30, 2nd shift: 13:30 - 22:30)
- Available to be working on Public Holidays (on rotation)
- Familiarity with the Portuguese language will be considered an advantage
- Familiarity with payment methods will be considered an advantage
- Familiarity with the Financial markets will be considered an advantage
- Experience with KYC and AML procedures will be considered an advantage
WHAT WE OFFER
- Competitive Remuneration Package
- Medical Insurance
- Opportunities for growth and development
- Brand new office in the heart of Limassol
- Professional team and friendly environment
- Free daily snacks & beverages on site
HOW TO APPLY
If you’re interested in this vacancy, please apply directly to the link below:
https://geomatrixholdings.bamboohr.com/careers/48
Please note that due to the high volume of applications received, only successful candidates will be contacted.