CareerFinders, on behalf of our client, an expanding Technology Group based in Cyprus providing powerful CRM technologies primarily to the Casino and iGaming industries, we are seeking to recruit a CRM Manager to join their growing team based in Limassol. As a CRM Manager, you will primarily be responsible for managing and optimizing the technical aspects of the Customer Relationship Management (CRM) system, specifically tailored for the Casino and iGaming sectors. This role requires a deep understanding of CRM systems, data management, and technical proficiency within the context of the casino industry to enhance player engagement, streamline marketing efforts, and maximize the utilization of customer data. Our client offers a highly attractive remuneration and benefits package, based on skills and experience.

Key Duties/Responsibilities:

• Administer, configure, and customize the CRM system to align with the unique requirements of the casino industry.
• Manage user access, roles, and permissions within the CRM system, adhering to gaming regulations and compliance standards.
• Address technical issues, bugs, and system errors to ensure uninterrupted casino operations.
• Collaborate with IT teams to integrate the CRM system with casino-specific software and platforms.
• Ensure the accuracy and security of player data within the CRM system, following industry-specific privacy regulations.
• Implement data quality measures and conduct regular data hygiene practices to maintain data integrity.
• Manage player segmentation and categorization to facilitate targeted marketing campaigns and personalized player experiences.
• Customize CRM workflows, processes, and fields to suit the intricacies of the casino environment.
• Develop automation workflows, triggers, and alerts for managing player interactions and loyalty programs.
• Collaborate with development teams for advanced customizations and integration of casino-specific functionalities.
• Generate reports on key CRM metrics, player behavior, and engagement trends to inform strategic decisions.
• Provide actionable insights based on data analysis to optimize player experiences and marketing strategies.
• Identify patterns and trends that contribute to enhancing the overall casino business.
• Provide training sessions for casino staff to ensure effective utilization of the CRM system for player management.
• Offer technical support to casino employees, addressing inquiries and resolving issues promptly.
• Create comprehensive guides and documentation tailored to casino processes and functionalities. 

Key Skills/Experience: 

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• 2-3 years of proven experience as a CRM administrator or in a technical role within the casino industry.
• Proficiency in CRM software tailored for casinos (e.g., Casino CRM, Patron Management Systems).
• Strong understanding of casino operations, player management, and industry-specific compliance.
• Technical expertise to troubleshoot and resolve casino-focused technical challenges.
• Knowledge of database management, player data segmentation, and casino-specific analytics.
• Familiarity with CRM customization, automation, and integration within a casino context.
• Excellent analytical, problem-solving, and communication skills.
• Attention to detail and ability to thrive in a dynamic casino environment.
• Exceptional organizational and project management abilities.
• Training and documentation experience with a focus on casino procedures is advantageous.

Key Benefits:

• Attractive salary based on skills and experience.
• Bonus scheme.
• Medical Insurance.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7600.  Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.