CORE JOB INFORMATION

Department : Front Office

Working hours : Full time – 38 hours per week – 5 days per week

Position reports to : Reservation Supervisor

PROFILE

The Reservations Officer will be responsible for handling reservations, inquiries and cancellations, respon-ding to communications from guests and clients, and creating/maintaining reservation records, by ensuring product quality standards are met and that optimum service is provided at all times.

MAIN RESPONSIBILITIES

• Answer incoming calls; answer all guest inquiries; respond to their needs and requests,
• Book all kind of room/groups/VIPs reservations while focusing on maximising room revenue and average room rate; block rooms using Hotel standards; send confirmations,
• Enter reservations into the system; maintain accurate files, contracts, reports,
• Process advance deposit/balance sheet,
• Maintain availability calendar and communicate all relevant information to the operations staff, wholesalers and other agents,
• Communicate and work closely with sales related employees concerning bookings,
• Be able to assist at the front desk as needed,
• Assist superiors with statistics and reports,
• Train and coach team members so they develop their system knowledge and personal skills,
• Build strong relationships with all other department's especially front desk, concierge, etc.
• See Job Description for full list of responsibilities.

QUALIFICATIONS & SKILLS

• High school graduate or equivalent,
• Minimum 4 years of hotel front-desk experience or related field is desirable,
• Must possess excellent telephone skills,
• Must possess excellent interpersonal, as well as verbal and written communication skills,
• Must speak, read, and write both English and Greek; knowledge of additional languages (Russian, etc) will be considered an advantage,
• Excellent computer skills; excellent knowledge of Fidelio and Microsoft Office,
• Strong organisational and administration skills with close attention to detail.

FAVORABLE CHARACTERISTICS

• Able to encourage and build mutual trust, respect, and cooperation among team members,
• Able to create excellent rapport and working relationships with people,
• Hands-on approach which will require working early, late and weekend shifts as required,
• Be immaculate in personal appearance,
• Customer driven individual; committed to delivering a high level of service,
• Extremely proactive, flexible, adaptable, strong team player, responsible and accountable,
• Ability to handle stress and stay calm under pressure,
• Must possess a positive attitude, pleasant and friendly personality, fair, reliable and polite.

All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to evi@amarahotel.com until the 3rd of August 2024.

Kindly note that only successful candidates will be contacted for this position