Reservations Officer
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#SH70302 Τύπος: Πλήρης Απασχόληση
CORE JOB INFORMATION
Department : Front Office
Working hours : Full time – 38 hours per week – 5 days per week
Position reports to : Reservation Supervisor
PROFILE
The Reservations Officer will be responsible for handling reservations, inquiries and cancellations, respon-ding to communications from guests and clients, and creating/maintaining reservation records, by ensuring product quality standards are met and that optimum service is provided at all times.
MAIN RESPONSIBILITIES
- Answer incoming calls; answer all guest inquiries; respond to their needs and requests,
- Book all kind of room/groups/VIPs reservations while focusing on maximising room revenue and average room rate; block rooms using Hotel standards; send confirmations,
- Enter reservations into the system; maintain accurate files, contracts, reports,
- Process advance deposit/balance sheet,
- Maintain availability calendar and communicate all relevant information to the operations staff, wholesalers and other agents,
- Communicate and work closely with sales related employees concerning bookings,
- Be able to assist at the front desk as needed,
- Assist superiors with statistics and reports,
- Train and coach team members so they develop their system knowledge and personal skills,
- Build strong relationships with all other department's especially front desk, concierge, etc.
- See Job Description for full list of responsibilities.
QUALIFICATIONS & SKILLS
- High school graduate or equivalent,
- Minimum 4 years of hotel front-desk experience or related field is desirable,
- Must possess excellent telephone skills,
- Must possess excellent interpersonal, as well as verbal and written communication skills,
- Must speak, read, and write both English and Greek; knowledge of additional languages (Russian, etc) will be considered an advantage,
- Excellent computer skills; excellent knowledge of Fidelio and Microsoft Office,
- Strong organisational and administration skills with close attention to detail.
FAVORABLE CHARACTERISTICS
- Able to encourage and build mutual trust, respect, and cooperation among team members,
- Able to create excellent rapport and working relationships with people,
- Hands-on approach which will require working early, late and weekend shifts as required,
- Be immaculate in personal appearance,
- Customer driven individual; committed to delivering a high level of service,
- Extremely proactive, flexible, adaptable, strong team player, responsible and accountable,
- Ability to handle stress and stay calm under pressure,
- Must possess a positive attitude, pleasant and friendly personality, fair, reliable and polite.
All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to evi@amarahotel.com until the 3rd of August 2024.
Kindly note that only successful candidates will be contacted for this position