CareerFinders, on behalf of our client, an established and expanding Electronic Money Institution, licensed by the Central Bank of Cyprus, we are seeking to recruit an IT Helpdesk Support Officer to join their growing team based in Nicosia. The successful applicant will be responsible for a variety of key duties to help ensure the smooth functioning and high availability of IT systems, software and services deployed across the business. You will ideally be educated to degree level in Information Technology, Computer Science or a related field and will need to possess some previous experience in a relevant IT Support role. Excellent verbal and written communication skills in English are essential. 

Key Duties/Responsibilities: 

• Manage the Microsoft365 installations to support and improve the suite of Microsoft Office products and Power Apps, e.g.: Automate and Flow.
• Provide technical leadership to ensure support services are delivered successfully and SLA’s are met.
• Provide and manage solutions to ensure system/server performance can be proactively monitored and issues addressed before service is degraded.
• Accountable for the data governance and document storage solution, including supporting policies – DLP, retention, backup, availability, etc…
• Understanding team workflow processes and analyζing opportunities for improvement.
• Managing the service desk, investigating issues and apply standard maintenance procedures to optimize the performance and stability of production systems.
• Assist with user onboarding and offboarding activity – new accounts, assisting with first-use access, providing quick introduction to system usability.
• First line of response, and working closely with DevOps, for operational incidents, including co-ordination and subsequent post-incident clean up and investigation activities.
• Drive continuous technical/operational process maturity.
• Authoring of high-quality documentation to support business process, procedures and the internal knowledgebase.
• Lifecycle asset management for user devices (Apple macOS, Windows and Linux).
• Assist in the process and completion of audit activity (ISO, PCI, and other possible financial regulatory requirements).
• Support the Security Team, when requested, to identify and perform risk assessment and remediation activity.
• Mentor and manage less experienced team members and educate end-users in more efficient work practices.

Key Skills/Experience: 

• An academic background relating to Information Technology, Computer Science or a related field is highly desirable.
• Previous experience working in IT Support and/or basic Systems Administration is required.  
• You must be able to display solid knowledge of setting up Apple MacOS and Windows machines onto network environments, and demonstrate understanding of key TCP/IP concepts.
• Any relevant industry certifications are desirable, but not essential.
• If the successful candidate has an aptitude towards Linux, then in-house training will be provided towards DevSecOps or DevOps roles.

Key Benefits: 

• Competitive salary based on skills and experience.
• Private medical insurance.
• Performance related bonus.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7022. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.