Working hours: 09:00 > 17:00 hours with 30 minutes break

Working days: Monday > Friday

Salary: Negotiable

Holiday entitlement: 21 days + public holidays.

Location: Livadia, Larnaca

Application: Submission of CV & covering email outlining why you are suitable for this position - by email to krissy.theo@elitepetrelocation.com

Closing date: Friday 9th August

Introduction:

Elite Pet Relocation Ltd is a pet relocation service based in Larnaca. As cargo agents of major airlines we specialise in the movement of live animals flying as cargo around the world. Further information on our services can be found on our website www.elitepetrelocation.com.

Duties:

• To deal with all new client enquiries by phone, email, social media and in person at our office
• Produce email quotes for pet travel options
• Responsibility for own caseload of clients specialising on pets being imported from the UK to Cyprus
• Completion of all tasks relating to pet travel plans such as (but not limited to) booking flights, organising couriers, preparing invoices, travel crate advice, pet passport checks, producing flight documentation, liaising with vets and external agencies
• Entering details on Customer Relationship Management software and keeping records/setting tasks
• Preparation of client invoices & issuing receipts
• Liaise with various Government Veterinary Services regarding non-EU imports.
• Ad-hoc duties that may arise from time to time include taking pets for pre-flight veterinary checks, check in of pets arriving at Larnaca or Paphos airport.
• Occasional weekend or evening working may be required. Time off in lieu will be given for any such need for working outside of usual working hours

Person specification:

• Excellent customer service & administration skills
• Ability to develop and maintain excellent relationships with external agencies
• Intermediate to advanced use of Microsoft Outlook, Excel and Word
• Excellent typing skills
• Efficient in the use of social media,
• Excellent written and spoken English (essential)
• Ability to connect with customers (primarily based in the UK)
• Greek speaking (preferred)
• Reliable and punctual
• Animal lover & able to welcome dogs of various sizes to our offices
• Full manual driving licence with own vehicle to get to Livadia, Larnaca
• Confident driver with ability to drive company van