CareerFinders, on behalf of our client, the developer and operator of a world-class leisure and hospitality facility in Cyprus, we are seeking to recruit a Commercial Manager to join their growing team based in Ayia Napa. The Commercial Manager will be responsible for overseeing the objectives and implementation of all commercial strategies. The Commercial Manager is accountable for the effective operational management of the entire Commercial Area of the project to ensure efficient and profitable operations. You will need to be educated to degree level in Business Management, Hospitality, or another closely related field, and hold in excess of 5+ years of relevant experience in a similar role. Fluency in both verbal and written Greek and English is a must. A highly attractive remuneration and benefits package is on offer, based on skills and experience, which included private medical insurance.

Key Duties/Responsibilities: 

• Manage all day-to-day operations within budgeted guidelines, to the highest standards and assure smooth functioning for the Commercial Department.
• Identify opportunities to expand the business, pursue and capture new business opportunities and develop growth strategies.
• Develop, recommend, advise the Management on any areas of improvement in processes and strategies.
• Overseeing projects from inception to completion, identifying and mitigating problems and addressing associated risks.
• Achieve the Financial Budget set by the Management by maximizing revenue, minimizing cost and increasing productivity.
• Develop and recommend long-term as well as short-term strategies and plans, pricing strategy, budget and forecast.
• Develops, implements, and manages the Division's invoicing as well as collection cycle, ensuring invoicing and collection days meet the company's targets and strategy.
• Creates, implements and reports on the yearly Commercial Area business plan, including operating budgets, marketing plans, customer service improvement programmes, staffing plans, etc.; and controls revenues, COGS, expenses, operating results and corrects to meet Commercial Area operational objectives.
• Ensure all tenant agreements are in place with business partners and are followed.
• Develop and manage a client incentive and retention scheme, allocating and verifying spending and maintaining sustainable and productive relationships with them.
• Assess the risks involved with new initiatives, ensure deadlines are met, and handle unexpected situations.
• Work with and build relationships with external suppliers to get the best reputation in the industry as well as make sure the operational team gets the service it needs to deliver the highest-quality and the biggest financial return.
• Represent the Business and/or the Employer at conferences, trade fairs and networking events; Effectively communicating the value proposition through proposals and presentations.
• Providing executive leadership across the Commercial Department ensuring that effective management and performance systems are in place.
• Conducts regular performance evaluations as well as staff meetings, fostering an environment with high morale, quality and stability through the development of standards and controls, systems, procedures, and regular evaluation.
• Work closely with the Marketing Team to help develop and manage all marketing, advertising, PR strategy, industry best practises, communication, promotional staff, and activities; expand and develop marketing platforms by analysing which media platforms best advertise our brand, product, and services.
• Use a range of media (social media, press, publications, ratio, TV, etc.), organise photo shoots, produce videos to create and implement effective marketing communication campaigns.
• Conduct market research to determine market requirements for existing and future products.
• Analysis of customer research, current market conditions, and competitor information.
• Making high-level decisions about marketing strategies and implementing marketing plans and projects for new and existing products.
• Manage the design and creation of all marketing collateral for the company.
• Develops, implements, and maintains systems, processes that effectively provide all customers, tenants, and contractors with the highest level of professionalism as well as customer service.

Key Skills/Experience: 

• BSc or Master’s degree in Business Management, or Hospitality with at least 8 years of relevant experience in similar operations.
• Knowledge of lease agreements and permits.
• Proven retail facilities management experience.
• Up to date with food and beverages trends and best practices.
• Ability to work as part of a team, manage personnel and meet financial targets.
• Excellent knowledge of both spoken and written forms of Greek and English is required.
• Excellent listening, negotiation, presentation, verbal and written communications skills.
• Capacity for multitasking, ability to prioritise projects, creativity, integrity and confidentiality.
• Guest-oriented and service-minded.
• Working knowledge of computer software programs (MS Office, restaurant management software, POS).
• Self-motivated, self-directed initiative and confidence. Able to complete projects with limited supervision.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7689. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.