The Payments Onboarding Manager is responsible for overseeing the onboarding process of partners within the Payments department. This role involves managing the end-to-end onboarding journey, ensuring a smooth process and communication between the teams. The Onboarding Manager collaborates with internal teams and external partners to facilitate efficient and compliant onboarding processes.

Requirements:

• Bachelor’s degree in Business, Finance, or a related field.
• Proven experience in payments operations, onboarding, or a similar role.
• In-depth knowledge of payment processing systems and industry standards.
• Strong project management and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to navigate and adapt to a dynamic and fast-paced environment.
• Familiarity with regulatory frameworks and compliance requirements in the payments industry.

Responsibilities:

• Leading the onboarding for the new Partners, ensuring a timely and accurate process.
• Collaborate with Business Development Manager, Legal and Compliance teams to gather necessary documentation and information.
• Collaborate with technical teams to configure payment systems based on partner requirements.
• Ensure all the necessary legal and compliance documents are collected and verified during the onboarding process.
• Act as a point of contact for onboarding-related inquiries, providing support and troubleshooting assistance.
• Gather feedback from external partners, and internal stakeholders to identify areas for improvement in the onboarding process.
• Maintain clear and transparent communication with external partners and internal teams throughout the onboarding process.
• Provide regular updates on onboarding progress to relevant stakeholders.
• Handling the ad-hoc requests.