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Customer Service & Reservations Agent

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#AB71616
Τύπος: Πλήρης Απασχόληση

Avis Budget Rent A Car is seeking a customer-focused individual to join our team in Larnaca as a Customer Service and Reservations Agent. The successful candidate will be responsible for handling customer inquiries and reservations, providing excellent customer service and ensuring a positive rental experience for all customers.

Key Responsibilities

  • Handle massive incoming back-to-back calls and emails daily to book quality reservations for our three brands worldwide.
  • Provide information on rental rates, policies and procedures.
  • Maintain knowledge of the company’s products, services and promotions.
  • Efficiently guide conversations and apply sales techniques to convert calls into reservations.
  • Handle complaints and resolve customer service issues.
  • Communicate effectively with a wide range of people via phone, email and in person.
  • Respond to customer inquiries in a timely and professional manner.
  • Able to ensure customer satisfaction through providing exceptional service to every customer.
  • Follow established procedures and guidelines.
  • Provide excellent customer service.

Requirements

  • High school diploma. University degree will be considered as an advantage.
  • Excellent knowledge of the Greek and English languages. Other knowledge of language will be considered as an advantage.
  • Computer literate.
  • Ability to work independently and in harmony within a team.
  • Strong teamwork skills.
  • Strong Customer Service and interpersonal skills.
  • Pleasant, enthusiastic and adaptable personality.
  • Ability to multitask and work under pressure.

Benefits

  • Competitive remuneration package (incl. 13th salary).
  • Opportunities for career development and advancement.
  • Extensive trainings.
  • Dynamic and growing team.
  • Career stability.
  • Discount on rental cars reservations.

To apply, please send your CV by email to hr@avisbudget.com.cy

Should you have any queries, please do not hesitate to contact us at: 24 822666

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