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Relationship Manager

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Τύπος: Πλήρης Απασχόληση

Who we are?

ISX Financial EU Plc is a leading financial technology company that provides secure and efficient payment solutions. We are looking for talented individuals to join our team and help us continue to innovate in the fintech industry.

As an Electronic Money Institution licensed by the Central Bank of Cyprus, we offer a wide range of financial services, including payments, e-money issuance, and identity verification. Our advanced anti-fraud and anti-money laundering systems ensure the highest level of security for our customers.

We are a global company with offices in multiple countries, and our team is committed to delivering exceptional customer service and innovative solutions.

Join us and be part of a team that's shaping the future of finance.

Responsibilities include:

• Always ensure that you comply with the Company’s policies and procedures, including audit requirements, confidentiality, AML/CTF, information security and data privacy of the Company’s customers and end users.

• Build and maintain lasting relationships with iSX customers as the primary point of contact in the onboarding and integration process.

• Respond to customer enquiries using various communication mediums as an active member of the relationship team.

• Work closely with software development, technical support, underwriting, sales & marketing and product teams to deliver exceptional customer experiences.

• Produce regular reporting, including analyses of statistical data on query trends, peak times etc. and to record data based on customer pain points.

• Follow up with customers and identify up-sale and new revenue possibilities, whilst identifying churn risks.

• Perform product and feature demos, user training, and public facing webinars.

• Personally, solve Tier 1technical issues and escalate issues to technical support and other internal teams as needed.

Requirements:

• Business or Management degree, preferred

• Russian and English languages fluently

• Strong dedication to quality customer service

• Previous experience in a similar position will be considered as an advantage

• Excellent verbal and written communication skills

• Exceptional interpersonal skills/team player

• Ability to handle multiple tasks

• Ability to work under pressure

• Excellent analytical and problem-solving skills

• Ability to work effectively and productively with others

• Effectively coordinate, perform, and complete multiple duties and assignments concurrently and in a timely manner

• Ability to prioritise in a high-volume environment

• Excellent organisational skills and attention to detail

• Knowledge of Excel and Word for Windows

Benefits:

  • Private health insurance plan fully sponsored by the company from day one

  • 21 days of Annual Leave (reaching up to 30 days per year based on years’ service)

  • Birthday leave

  • Happy hour every Friday

  • Benefits card with exclusive discounts to shops, restaurants, private school etc

  • Sports Benefit participation scheme ( Platinum Package)

  • Employee Referral bonus

  • Internal cafeteria with barista, unlimited snacks, fruits, drinks

  • Performance Bonus

  • Employee wellness application ( mental, financial, nutritional )

  • Gaming Corner

Apply now at: Relationship Manager

**Please note that our company works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our HR team.

We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited CVs.

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