CareerFinders, on behalf of our client, an expanding provider of cutting-edge payment solutions tailored to a range of high-risk industries, we are seeking to recruit a Payments Technical Support Officer (Shift-Patterns) to join their growing team based in Limassol. The successful applicant will primarily be responsible for providing technical support to merchants, addressing enquiries related to payment solutions, integrations and technical issues, as well as diagnosing and troubleshooting complex technical problems, offering timely and effective solutions. Our client is seeking applicants who ideally possess proven experience in technical support in the payments industry, who possess an understanding of API documentation and integration processes. Our client offers an attractive remuneration and benefits package based on skills, as well as hybrid working options, once internal training and onboarding has been completed. Rotational shift patterns are required as part of this role, including 2 weekends per month. Shifts are from 08:00 – 16:30 and 13:30 – 22:00. 

Key Duties/Responsibilities: 

• Provide technical support to merchants, addressing enquiries related to payment solutions, integrations, and technical issues.
• Diagnose and troubleshoot complex technical problems, offering timely and effective solutions.
• Assist clients in the seamless integration of payment solutions, including card processing, APMs, and Open Banking.
• Collaborate with cross-functional teams to ensure successful implementation and ongoing support.
• Demonstrate a strong understanding of API documentation.
• Work closely with clients to guide them through the integration process, leveraging API documentation effectively.
• Build and maintain strong relationships with clients, understanding their unique requirements and providing tailored technical support.
• Act as a liaison between clients and internal teams to address and resolve issues promptly.
• Stay updated on industry trends and advancements in payment solutions.
• Contribute to the enhancement of internal processes and workflows for improved efficiency.

Key Skills/Experience: 

• Experience in technical support in the payments industry is highly desirable.
• An understanding of API documentation and integration processes.
• Excellent communication and interpersonal skills.
• Fluency in verbal and written English is a must.
• Superior client service skills.
• Ability to manage and prioritise tasks effectively.
• Ability to work independently and collaboratively, in a fast-paced environment.
• Willingness to work on rotational shift patterns, which include weekend work.

Key Benefits: 

• Competitive salary depending on your experience.
• Ongoing opportunities for professional growth and career development.
• Team building activities.
• Hybrid working options after the completion of the training period.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7782. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.