CareerFinders, on behalf of our client, a long-established company specializing in the Sports Betting industry, we are seeking to recruit a Customer Support Officer to join their expanding Call Centre based in Nicosia. The successful applicant will ideally possess a minimum of 6 months of previous experience within a similar Customer Support role, and be willing and able to work on rotational shift patterns. A University Degree will be considered an advantage, but not essential, and fluency in both verbal and written Greek and English is a must. A highly attractive remuneration and benefits package is on offer, which includes a 13th Salary, Provident Fund, and Medical Insurance. Rotational Shift-Patterns include: 08:00 - 16:00, 09:00 - 17:00, 12:00 - 20:00 & 16:00 - 00:00. 

Key Duties/Responsibilities: 

• Ensure clients receive a high level of support and service.
• Consulting clients by email and live chat.
• Monitoring and managing the internal CRM system.
• Guide customers on the use of various services and products offered.
• Processing and handling of payments to customers.
• Implementation of procedures such as account identification verification and document evaluation (KYC) according to Company procedures.
• Close cooperation with the Risk Department to resolve any customer issues.

Key Skills/Experience: 

• Bachelor’s degree in Business, Marketing or a related field is desirable.
• Previous experience in customer service and/or knowledge of the betting market is desirable.
• Excellent customer service and communication skills.
• Ability to multitask and manage inquiries through multiple customer service channels, including Email, Social Media, Live Chat & Phone.
• Fluency in written & spoken English and Greek is essential.
• Proven experience with computers and software applications.
• Ability to remain calm under pressure.
• Excellent problem-solving capabilities.
• Willingness and ability to work on rotational shift patterns: 08:00 - 16:00, 09:00 - 17:00, 12:00 - 20:00 & 16:00 - 00:00.

Key Benefits: 

• Competitive basic salary.
• 13th salary.
• Provident Fund.
• Medical Insurance.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7786. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.