Exciting opportunity for a Customer Success Associate based at PHILOSHOPIC premises, in Nicosia. Excellent team environment and professional yet friendly culture.

As a Customer Success Associate you will be part of a young and growing team, direclty contributing to the success of our customers and partners. The PHILOSHOPIC Cloud-based Solutions enable transactions and in-store digital services for Retailers, Suppliers, Financial Institutions and the Consumers worldwide. Your role will be the key bridge between our customers and our innovative products, ensuring they derive maximum value and satisfaction.

We are a proudly Cypriot born and raised company serving mainly large retail chains and financial institutions globally.

You will be offered a personal development plan and get the opportunity to grow further into a Customer Success Associate superstar!

Key Responsibilities:

• Facilitate customer onboarding and training

• Engage with customers to identify needs and requirements

• Track incidents and coordinate with the technical team for resolution

• Monitor solution usage and identify areas for improvement

Key Prerequisites:

Tech skills

• Technology or Business-related degree

• Familiar with SaaS and Cloud Technology concepts

• Data Analysis & Reporting

  • Excellent use of MS Excel/Google Sheets

  • Knowledge of BI tools (Tableau, Google Looker, PowerBI, etc) will be consider a major plus

• Help Desk Systems familiar (Jira ServiceDesk, ZenDesk, etc)

• CRM systems awareness

• Basic SQL or database querying

Soft Skills

• Customer Centric Approach

• Initiative & Drive

• Analytical Skills

• Active Listening

• Organisation & Time Management

• Adaptability

• Self-driven Team Player

• Ambitious - passion for success

• Excellent Communication skills (English )

Remuneration Package:

• Competitive basic salary

• Bi-Annual and performance-based Bonus

• Full Medical plan, Pension Plan, Life Insurance, Unlimited talk/SMS mobile phone plan, Monthly allowance for fuel and Gym subscription

• Personal development plan that includes on the job training, sponsoring for attending international conferences & paid courses for obtaining certifications

PHILOSHOPIC is an equal opportunities employer with no discrimination over gender, race or social status.

Find out more about the Job and what it takes to succeed in this role here.

Please review the full job content and requirements. We will reply within 15 days (Kindly note we only reply to those that fit the specific opening requirements).