Are you a proficient IT support professional with a knack for troubleshooting and providing excellent user support? Our client, a leading IT solutions provider, is seeking a talented IT Support Officer to join their team in Limassol. If you excel in hardware/software troubleshooting, network security, and IT documentation, this role offers an exciting opportunity to contribute to the smooth operation of their IT systems.

About the Company:

Our client is a prominent IT solutions provider, dedicated to delivering exceptional support and innovative solutions. Join their team and be part of their mission to maintain high standards of IT service and support.

Job Description:

As an IT Support Officer, you will be responsible for Level 1 troubleshooting, searching knowledge bases for solutions, and escalating incidents to higher support levels when necessary. Your goal will be to ensure seamless IT operations and effective user support.

Responsibilities:

• Provide Level 1 troubleshooting for hardware and software issues.

• Search knowledge bases to verify if reported problems are known issues with defined resolutions.

• Route and escalate incidents to second/third level support or third parties as required.

• Maintain accurate IT documentation and ensure adherence to IT policies.

• Conduct effective user training and collaborate with vendors.

• Proactively identify and implement process improvements.

• Ensure network security and software development proficiency.

Requirements and Skills:

• Bachelor’s Degree in Information Technology or a related field.

• 1+ years of experience in IT support or a similar role.

• Proficiency in Microsoft Office Suite and Microsoft 365 Administration.

• Familiarity with project management tools, ticketing systems, and CRMs.

• Experience with data management and IT policies.

• Strong troubleshooting skills in hardware, software, and network security.

• Excellent written and verbal communication skills.

• Relevant certifications are a plus.

• Ability to adapt to evolving technology trends.

Remuneration Package:

• Competitive salary range: Depending on experience.

• Full-time, on-site employment.

• Office working hours.

• Monetary vouchers on birthdays and additional occasions.

• Career development opportunities.

• Performance-based bonuses.
• Training and development.
• Breakfast and snacks on the office
• Once at week paid lunch by the company

Join our client's team and enhance IT operations while providing exceptional user support. If you're ready to make a significant impact and drive IT excellence, apply now!

Enhance IT Operations with Us - Join our Team!