AMARA Hotel in Limassol, Cyprus is looking for candidates for the position of Receptionist B for the Front Office Department.

CORE JOB INFORMATION

Department : Front Office

Working hours : Full time – 38 hours per week – 5 days per week

Position reports to : Front Office Manager/Assistant/Supervisor, Head Receptionist,

Receptionist A

PROFILE

The Receptionist B will manage the Hotel’ front desk day to day operations (welcoming guests, check-ins/outs, handle guest queries and payments, etc) by ensuring product quality standards are met and that optimum service is provided to all Hotel guests and visitors.

MAIN RESPONSIBILITIES

• Complete the full range of hotel reception duties: check-ins, check-outs, process invoices, transactions, handle payments, execute banking procedures, room allocation, control the availability of rooms/rooms types, oversee the switchboard, etc.
• Train and coach team members so they develop their system knowledge and personal skills,
• Resolve issues/problems, support and encourage other team members to ensure service standards and company policies are achieved,
• Respond to guests' needs and requests, resolve issues/complaints/problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service,
• Work proactively, focusing on delivering standards whilst maximising revenues,
• Build strong relationships with all other department's especially housekeeping, reservations, maintenance, etc.
• See Job Description for full list of responsibilities.

QUALIFICATIONS & SKILLS

• High school graduate or equivalent,
• Previous hotel front-desk experience is desirable,
• Excellent interpersonal, communication (verbal and written) and presentation skills,
• Must speak, read, and write both English and Greek; knowledge of additional languages (Russian, etc) will be considered an advantage,
• Good computer skills; knowledge of Microsoft Office,
• Good organisational and administration skills including attention to detail.

FAVORABLE CHARACTERISTICS

• Able to create excellent rapport and working relationships with people,
• Hands-on approach which will require working early, late and weekend shifts as required,
• Be immaculate in personal appearance,
• Customer driven individual; committed to delivering a high level of service,
• Proactive, flexible, adaptable, strong team player, responsible and accountable,
• Ability to handle stress and stay calm under pressure,
• Must possess a positive attitude, pleasant and friendly personality, fair, reliable and polite.

All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to evi@amarahotel.comuntil the 3rd of June 2022.

Kindly note that only successful candidates will be contacted for this position.