Sports & Risk Agent (Shift-Patterns) (7874)
Κατηγορία:Εξυπηρέτηση Πελατών, Καζίνο / iGaming - Sports Betting
Πόλη:Λεμεσός
CareerFinders Recruitment Services Ltd
Υπηρεσίες Ανθρώπινου Δυναμικού
CareerFinders, on behalf of our client, a rapidly expanding company offering single wallet white label Casino & Sports solutions via Mobile, Tablet and PC to clients across the world, we are seeking to recruit a Sports & Risk Agent to join their growing team based in Limassol. As a Sports & Risk Agent, you will primarily be responsible for monitoring customer accounts to detect fraudulent patterns and suspicious activity, ensuring the integrity of transactions and preventing financial loss. Previous experience in a relevant role is highly desirable, although full training will be provided. You will need to possess excellent verbal and written communication skills in English, and be willing and able to work on 24/7 rotational shift patterns. A highly attractive remuneration and benefits package is on offer, which includes Medical Insurance, Free Lunch, Employee Discounts and more!
Key Duties/Responsibilities:
- Monitor customer accounts to detect fraudulent patterns and suspicious activity, ensuring the integrity of transactions and preventing financial loss.
- Investigate suspicious account transactions and sports-related risks, report findings, and undertake remedial actions to mitigate potential losses.
- Utilize fraud and payment systems to optimize deposit conversion rates, maintain a favourable chargeback ratio, and process all withdrawal requests in a timely manner.
- Monitor, operate, and manage all risk tasks, ensuring effective estimation and decision-making in high-pressure situations.
- Assist Customer Support teams by resolving customer queries related to payments, fraud, and sports risk, ensuring professional and clear communication.
- Uphold professionalism in all interactions, ensuring that business objectives are met while providing a high level of service to customers and stakeholders.
Key Skills/Experience:
- Able to work 24/7 shifts on rotation: 08.00 – 16.00, 16.00 – 00.00 & 00.00 – 08.00.
- Experience is preferred but not mandatory.
- Excellent command of the English language.
- Attention to detail and quality of work.
- Computer literate and proficient user of Excel.
Key Benefits:
- Competitive remuneration package based on skills and experience.
- Medical Insurance.
- Complimentary lunch in the office.
- Employee discounts on a wide range of products and services.
- Career growth and development opportunities.
To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR7874. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.